Pankaj Kumar

To obtain a challenging post (Manager Operation) in a reputable organization that will utilize both my educational background and professional experience to contribute to the organization's noble and humanitarian goals and simultaneously provide excellent opportunities for career development and personal growth.

Created a no. of development communication methods and techniques. Internal Audit Training on Integrated Management System Currently working with CJ Darcl Logistics Limited.

• Created a number of development communication methods and techniques.
• Internal Audit Training on Integrated Management System.
• Currently working with CJ Darcl Logistics Limited.

• Responsible for directing, coordinating, planning and overseeing tasks and operations within an organization involving transportation activities.
• Screening new project, preparing project reports to assess viability of project, and growth opportunity.
• Administrating and the preparation of proposals of funding agencies and project partners as well as donor agencies for timely.

• Coordinate with customer’s nominated representative/s and build a good rapport with them.
• Analyze feedback given by customers and develop or improve the system accordingly.
• Meet customer to offer new services and take feedback for current services.
• Relationship building with corporate, govt, Project Partner, consultant, education for integrating innovative practices and ensuring compliances to the term.
• Coordinating with the top management and the team members, for identifying, planning and developing strategies for enhancing the organization.

• Operation Manager (Operation Manager FTL & LTL (Express Service)), CJ Darcl Logistics Limited, 04/2021 - Present
• Operation Manager (Project Head of DDU-GKY), CJ Darcl Logistic Limited, 04/2017 - 03/2021
• AM MIS & Operation, RISE India Skills Solutions Pvt. Ltd, 02/2014 - 04/2017
• MIS Executive, Client Support, Hero BPO (Gurgaon), 10/2012 - 02/2014
• Customer Care Executive Client Support, Aegis BPO (Gurgaon), 10/2011 - 09/2012
• Sales Representative Sales to Distributer and Retailers (B2B), Geep Batteries (Jabalpur, MP), 10/2010 - 06/2011
• Sales Representative Postpaid Data Managing and Sales to clients, Reliance Communications (Moradabad, UP), 10/2008 - 04/2009

• MS Office Applications
• MI Data Analysis (using various Excel functions such as VLOOKUP, HLOOKUP, pivot charts & tables, graphs, conditional formatting etc.)
• Skill Database Management System of National Skill Development Corporation NSDC

• Manager (Working as a Business Development of Logistics), CJ Darcl Logistic Limited, 04/2021 - Present, Establishing/Set up of Branch office, Warehouse., Team handling, Marketing Team, Traffic Team, Computer Operators, tracking daily staff, managing staff leave etc., Coordinating with Vendors, Customer and fleet owners and others related logistics., MIS data maintaining on regular basis Report to daily performance.
• Manager (Worked as a Project Head of DDUGKY), CJ Darcl Logistic Limited, 04/2017 - 03/2021, Establishing/Set up of New Training Centers., Team handling, Mobilization team, Placement Team, Trainers, tracking daily attendance of student and staff, managing staff leave etc., Coordinating with Government Offices NIRD, SRLM, MoRD and SSC., MIS data maintaining on regular basis Report to daily performance., Awarded by SRLM for Star performer of the year two times.
• AM MIS & Operation in DDUGKY (Deen Dayal Upadhyay Grameen Kausalya Yojana), RISE India Skills Solutions Pvt. Ltd., 02/2014 - 04/2017, Supporting day to day operational activities., Audit and tracking training & Center Quality (DDUGKY)., Establishing/Set up of New Training Centers throughout North India., Coordinating with Government Officials & RDAT, PMKVY, QCI, NSDC, RSLDC, NIRD, KSRLM, ORMAS, MORD., Regular monitoring of databases for the reference of top management., Coordinating with centers & equipping them with the updated data, materials., Preparation of business MI reports including Budget analysis, Income Expenditure Reports., Tracking of billing information for all Training Centers., Invoice Generation., Preparing MIS reports on daily, weekly & monthly basis for all centers., Awarded by CEO for Star performer of the year.
• Process Associate, Hero BPO Management, Tata Indicom, 10/2012 - 02/2014, CRM Client Support., Leading a team of 8 people and directing them for tele calling for generating new leads., MIS data maintaining on regular basis., Report to daily performance., Appreciated by Clients and management., Awarded 10 times for star performer of the month.
• Process Associate (Customer Care Executive), Aegis BPO, 10/2011 - 09/2012, Client Support, Operations and Issue Resolving., Escalation Call Handling., Appreciated by Clients and management., Awarded by management for star performer of the Quarter.

• Date of Birth: 10/24/88
• Marital Status: Single

• Manages category, improves customer experience, manages deliveries, drives process improvement, forecasts return deliveries and undertake manpower planning.
• Strategic planning – Corporate Social Responsibility.
• Managing & Executive the Skill development for devising policies and Practice.
• Streamlining the skill development process and ensuring adherence to CSR national standards and practices.
• Conceptualizing and implementing community development initiative.
• Assisting the companies working for, thereby improving their social & environmental.