Pankaj Kumar

• Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
• Troubleshot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
• Optimized system performance by conducting regular hardware and software maintenance tasks.
• Coordinated efforts with vendors to obtain necessary equipment replacements or repairs at minimal cost while maintaining quality standards.
• Provided expert guidance on the selection of hardware, software, and related equipment based on client needs and specifications.
• Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
• Reduced downtime for clients with proactive identification and resolution of technical issues.
• Configured hardware, devices, and software to set up work stations for employees.
• Maintaining the profile in Active directory , Add , remove and creating user profile
• Working on change management , problem management, quality management and handful knowledge of itil
• Manage and administrator of Azure Ad and Mfa services
• Troubleshooting Mail flow , creating sheared mailboxes and troubleshooting on outlook profile

• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Working on hardware and networking device like router , switches and hub
• Installing the Os in customer device

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• Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
• Provided the application support to client