Pankaj Kumar
Project Manager
New Delhi
Summary
Reliable business professional with over 10 years of experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Effectively managing marketing projects from conception to completion. Using digital and analog marketing platforms to increase sales and overall company productivity. Managing KAM/KOL accounts and help them in after sales support. All round development of dealerships through 3 Pillars Customer Satisfaction, Profitable growth & Engaged & Competent team.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Process Associate
Ministry of Railways
DELHI
10.2023 - Current
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments the Northern Railways territory.
- Communicated effectively with OEM's BHEL, BOMBARDIER, SIEMENS, MEDHA, KNNORS BREMSE, HBL and Faiveley supervisors to resolve issues promptly and accurately to timely delivery of Locomotives parts.
- Participated in regular team meetings, contributing valuable insights toward process enhancements such as KAVACH technology, RTIS and CMS system Implementation in Railways.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Generated weekly and monthly status reports for helpful progress tracking of the newly launched locos.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans in upgradation of the crew utilization by 75% from 60%.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Assistant Manager
VE Commercial Vehicles Ltd
Gurgaon
06.2017 - 08.2023
- Manage new projects planning & execution in development of the Model dealership by developing 3 C company, customer, and the competition
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- KAM/KOL accounts management & their after sales support Improve the digital coverage for Pan India company dealership Customer Engagement through digital tools for lead generation Manage capitalized vehicle utilization & plan that includes effective utilization & build brand loyalty for PAN India company outlets
- Analyze data/report proactively to identify & work on gaps, improvements required
- Aftersales support for delivering customer satisfaction Organized competency day to build field team competency
- Analyzing market through market mapping
- Planning of marketing activities on the basis of market mapping
Engineer
Kiran Udyog India Pvt. Ltd.
07.2015 - 06.2017
- New Business Analysis & development –Customer
- Customer meeting & negotiations.
- Analyzing customer component for feasibility.
- Ensuring convenient & healthy customer relations & satisfaction
Education
B.Tech - Tool Engineering
DITE, Delhi, GGSIPU
01.2015
12th - Non-Medical
CBSE, Delhi
06-2009
10th - undefined
CBSE, Delhi
01.2007
Skills
- Project Management
- Digital Marketing
- KAM/KOL Accounts
- New Business Development
- Business Analysis
- Process analysis
- Management level Presentation
Interests
Cricket, Exploring new places, Travelling, Strategy building puzzles
Accomplishments
- Organizing KOL meets with top management to ensure customer satisfaction and VECV brand building. Through KOL meets, I contributed in retail of 187 vehicles.
- Tracking and report sharing of capitalized vehicle for HD, LMD/SUB-5T to ensure complete utilization of company asset. Through which 51 vehicles have been retailed till Jun'22.
- Working on SMS / Whatsapp / OBD Campaigns for PAN India COCO locations to generate digital leads. As a result of this, contributed towards 3176 retails till Jun'22.
Extra-Curricular Activities
Organized Anugoonj event at GGSIPU University Member of sports committee at DITE, Served as Captain of Cricket team GGSIPU Cultural committee member at DITE Okhla, Delhi Organizing member of Cricket committee at School
Software
SAP
BI Analytics
Power BI
CMS
Timeline
Process Associate
Ministry of Railways
10.2023 - Current
Assistant Manager
VE Commercial Vehicles Ltd
06.2017 - 08.2023
Engineer
Kiran Udyog India Pvt. Ltd.
07.2015 - 06.2017
10th - undefined
CBSE, Delhi
B.Tech - Tool Engineering
DITE, Delhi, GGSIPU
12th - Non-Medical
CBSE, Delhi
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