PANKAJ KUMAR

5 years of experience in Platinum One Insurance Broking Private Limited as a team leader.

• Mentored junior team members, fostering a positive work environment that encouraged professional growth.
• Enhanced customer satisfaction through proactive problem-solving and consistent followup.
• Increased recoveries by negotiating favorable repayment terms for clients and customers.
• Contacted clients with past-due payments and actively monitored payments due from clients.
• Established strong relationships with customers, fostering open communication channels for effective debt resolution.
• Team Management: Supervising a group of 7 to 10 collection agents, providing daily targets, and conducting performance reviews. Strategy Implementation: Developing and executing collection strategies to minimize "bad debt," and improve recovery rates. Escalation Handling: Stepping in to handle difficult or high-value customers who refuse to pay, or have complex disputes. Compliance & Ethics: Ensuring all collection activities follow legal regulations, like the Fair Debt Collection Practices, and company ethics to avoid reputational risk. Reporting: Preparing daily, weekly, and monthly reports on collection efficiency, aging of accounts, and team productivity for senior management.

• 1 year of experience in Indimart.
• The role is generally an "individual contributor" position, meaning you are responsible for your own targets; however, at a senior level, you may mentor junior executives. Lead Generation and Conversion: Identifying potential B2B sellers from a provided database, and converting them into paid subscribers of IndiaMART's services. Client Presentations: Conducting daily face-to-face meetings or video demonstrations to explain how Indiamart can increase a client's business visibility. Relationship Management: Building long-term rapport with SMEs and large enterprises to ensure they derive value from the platform. Retention & Upselling: Renewing existing client contracts, and upselling higher-value packages or specialized lead-generation tools. Payment Collection: Ensuring timely collection of subscription fees in accordance with the company’s terms.

• 1 year of experience in Flipkart ground courier.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Followed company policies and procedures during shift.