Pankaj Kumar

• Worked with Knack Global from last 7 year .

· Managing the team and assigning tasks effectively to ensure smooth workflow.

· Mentoring and training freshers to help them quickly adapt and perform efficiently.

· Handling client communication through emails, responding to queries promptly and professionally.

· Assisting cross-functional teams such as the Credit Card and ROD departments when required.

· Creating manual headers, ERA (Electronic Remittance Advice), and EFT (Electronic Funds Transfer) records.

· Working on suspense accounts, especially during month-end closing processes.