Open To Work
Hi, I’m
Pankaj Kumar
Noida
Work Preference
Summary
Experienced sourcing manager with a track record at Barclays Global Service Centre, realizing 15% cost reductions via effective supplier management and procurement strategies. Proficient in enhancing processes and engaging stakeholders, focusing on technology procurement and operational improvements. Known for achieving significant outcomes under pressure.
Overview
24
years of professional experience
Work History
Barclays Global Service Centre Pvt. Ltd.
Souring Manager – Technology Procurement
05.2022 - Current
Job overview
- Lead global sourcing projects for technology hardware, services, software and SaaS
- Drive supplier selection, performance evaluation and cost reduction initiatives with help of RFP, eAuction, market benchmarking and suggesting alternate solutions to business
- Managed network and structured cabling category, onboarding new suppliers through RFP process
- Manage senior stakeholder relationships, aligning procurement strategies with business objectives.
- Highest savings contributor from India team in past 12 months period with average savings of 15% overall spend and continuing it for this year as well
- Developed internal system for in-house commercial benchmarking tool to enhance procurement insights
- Simplified processes to categorise deals to be self-served by business as per bank’s set threshold
Barclays Global Service Centre Pvt. Ltd.
Telecom Expense Manager & Network Service Management
10.2020 - 03.2022
Job overview
- Managed telecom expenditure strategy, renegotiated contracts and migrated telecom expense and inventory to an advanced platform
- Managed the operations of Managed Service Providers (MSPs) for Telecom Expense Management
- Streamlined payment processes, enhancing operational efficiency
- Identified telecom circuits with zero usage, terminated them to generate saves
- Created and managed STP and MTP budget for network and voice services
- Automated reporting mechanisms, improving invoice processing and rejection analysis
- Executed timely renewal of all network and structured cabling maintenance contracts across APAC, including India, Singapore, Hong Kong, and Japan
Barclays Global Service Centre Pvt. Ltd.
Telecom Expense Manager & Technology Category Sourcing Manager
05.2019 - 09.2020
Job overview
- Formulated STP and MTP budgets, identifying cost-saving opportunities in telecom spend
- Managed MSP operations for telecom expense management, streamlining processes to enhance resource allocation
- Secured senior management’s endorsement on internal benchmarking tool created to enhance price negotiations
- Recategorized suppliers, refining supplier list and establishing framework for improved technology supply chain efficiency
- Facilitated resolution of delayed tasks, ensuring timely completion to meet project deadlines.
Barclays Global Service Centre Pvt. Ltd.
Project Manager – IT
04.2017 - 05.2019
Job overview
- Hugely appreciated across the organization for seamless transition of 800 mobile handsets and porting to new service provider SIM for employees of Barclays Global Service Centre and Barclays Bank PLC entities in India without any escalation
- Managed mobile phone services for employees across multiple regions.
- Managed airtime invoices for India, APAC, and EMEA regions, ensuring accurate billing and timely payments.
- Executed mobile airtime services contracts for India and APAC regions, aligning service delivery with organizational needs.
- On-boarded and managed MSPs from Airtel and Vodafone, enhancing mobile services for employees in India.
- Executed a global contract pending with Vodafone for airtime and handset management
Barclays Global Service Centre Pvt. Ltd.
Project Manager - IT
02.2011 - 04.2017
Job overview
- Managed IT Infrastructure Projects
- Developed and managed STP and MTP budgets for IT expenditures in India operations
- Coordinated monthly and yearly accruals with finance partners to ensure accurate financial tracking
- Procured IT Hardware and Services
- Created an online process for supplier payment approvals
- Fostered team collaboration and improved morale through targeted engagement initiatives
- Promoted to Assistant Manager for exceptional project handling.
Barclays Shared Services Pvt. Ltd.
Officer - IT
01.2009 - 01.2011
Job overview
- Led IT infrastructure setup for a new Noida office and facilitated seamless employee relocation by developing incubation space
- Managed Purchase to Pay process for IT hardware and services, including end user devices, network devices, structured cabling, installation services, and mobile and voice devices
- Streamlined issuance process for IT assets in Noida and Chennai offices
- Transitioned paper-based manual process to online mode for issuing Purchase Orders and assigning end user devices
Hewitt Associates India Pvt Ltd
Technical Analyst
08.2004 - 01.2009
Job overview
- Resolved Severity 1 incidents, ensuring minimal impact on service continuity
- Managed SLA for call and email queue, optimizing resource allocation
- Workforce Management via WFM tool to effectively manage call and email queues
- Oversaw quality assurance for team calls, enhancing customer satisfaction
- Managed team of 25 associates across India and US
- Led colleague engagement team for Technology tower at Gurgaon office
- Achieved promotion to technical analyst in 2007
- Achieved promotion to senior technical support executive in 2006
Hughes BPO Services (Acquired by Flextronix)
Technical Support Executive
01.2004 - 08.2004
Job overview
- Delivered technical support for satellite-based internet services, ensuring customer satisfaction and issue resolution
- Provided technical support for customers using company products and services.
- Troubleshot hardware and software issues via phone and online chat.
- Gained knowledge of Hughes Network Systems products to enhance customer support capabilities.
- Documented customer interactions in the support ticketing system.
E-Serve International Ltd (now known as Citigroup Global Services)
CitiPhone Officer
03.2002 - 12.2003
Job overview
- Managed transactions and resolved queries for Citibank customers across India
- Led new team created to handle queries from regional customers from Chandigarh, Mohali, Panchkula, Ludhiana and Jaipur.
- Upsold Citibank products and generated loan leads to enhance customer engagement
- Developed web-based loan interest rate table for EMI calculation, reducing paper usage and initiating design of EMI calculator
Education
Maharishi Dayanand UniversityDelhi Centre
M. Sc from Computer Science
01-2004
Delhi UniversityZakir Hussain Post Graduate Evening College
B. Com from Pass
01-2001
Manav Sthali SchoolRajendar Nagar, New Delhi
Higher Secondary
01-1998
Ramjas SchoolPusa Road, New Delhi
Senior Secondary
01-1996
Sikkim Manipal UniversityRamesh Nagar, Delhi Center
MBA from Project Management
AptechPusa Road
Diploma from Software Engineering
Skills
- Stakeholder and contract management
- Supplier relationship management
- Category management
- Cost optimization strategies
- Project management methodologies
- Process improvement
- Calero-MDSL expertise
- Coupa proficiency
- Technology market analysis
- Invoice and budget management
- Microsoft Office Suite
Personal Information
- Date of Birth: 06/19/81
- Marital Status: Married
Educational Details
Power BI course, 2023, Trained on PMP PMBOK 6th Edition, Certified for ITIL 2012 version Foundation, 2012, Diploma in Software Engineering, Aptech – Pusa Road, MBA in Project Management, Sikkim Manipal University, M. Sc in (Computer Science), Maharishi Dayanand University, 2004, B. Com (Pass), Delhi University, 2001, Higher Secondary, Manav Sthali School – Rajendar Nagar, New Delhi, 1998, Senior Secondary, Ramjas School – Pusa Road, New Delhi, 1996
Technologies Known And Used
Tools Used:
Co-pilot, Process Unity, QlikView, Tableau, Calero-MDSL, Coupa, Word, Excel, Power point, Visio
Other Tools Learnt: Power BI, AI tool - Claude, Emergent, Loveable, ChatGPT, Gemini, Notebook LM, Kimi
Timeline
Souring Manager – Technology Procurement
Barclays Global Service Centre Pvt. Ltd.
05.2022 - Current
Telecom Expense Manager & Network Service Management
Barclays Global Service Centre Pvt. Ltd.
10.2020 - 03.2022
Telecom Expense Manager & Technology Category Sourcing Manager
Barclays Global Service Centre Pvt. Ltd.
05.2019 - 09.2020
Project Manager – IT
Barclays Global Service Centre Pvt. Ltd.
04.2017 - 05.2019
Project Manager - IT
Barclays Global Service Centre Pvt. Ltd.
02.2011 - 04.2017
Officer - IT
Barclays Shared Services Pvt. Ltd.
01.2009 - 01.2011
Technical Analyst
Hewitt Associates India Pvt Ltd
08.2004 - 01.2009
Technical Support Executive
Hughes BPO Services (Acquired by Flextronix)
01.2004 - 08.2004
CitiPhone Officer
E-Serve International Ltd (now known as Citigroup Global Services)
03.2002 - 12.2003
Maharishi Dayanand University
M. Sc from Computer Science
Delhi University
B. Com from Pass
Manav Sthali School
Higher Secondary
Ramjas School
Senior Secondary
Sikkim Manipal University
MBA from Project Management
Aptech
Diploma from Software Engineering