JIRA
PMP
11-2020
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Pankaj Samal
Technical Program Manager, MBA, PMP®, ITIL®, PSM™
Pune,Maharashtra
Timeline
Program - Technical Manager
EXFO
01.2019 - Current
ITIL
07-2015
PSM
05-2015
MBA - Business Administration (E-Business)
University Of Mumbai (WeSchool) - Mumbai
04.2014 - 03.2016
Program Coordinator | Solution Delivery Lead
EXFO
11.2012 - 12.2018
Product Support Lead
EXFO
07.2010 - 10.2012
Software Developer
NetHawk Networks India Pvt. Ltd
05.2005 - 06.2010
Bachelor of Engineering: Electronics And Communications Engineering
C.V.Raman College Of Engineering - Bhubaneswar
04.2000 - 05.2004
Summary
Experienced, PMP®-earned Technical Manager (Program) with excellent client oversight, issue resolution and cost analysis skills in Development, Management and Operations. Successful at building and maintaining open communication between team members, clients and leadership. Quality-driven, proactive, service-oriented and forward-thinking Technical Manager. Articulate, self-directed and motivational leader well-versed in full project lifecycle for IT/Telecom industry needs, having successful career history comprising more than 15+ years.
Skills
Mastery of Program/Project Tools and Techniques
undefinedSoftware
AWS Cloud
Microsoft Azure
MicroStrategy Analytics
VS Code
Cucumber
Postman / JMeter
Work History
Program - Technical Manager
EXFO
Pune, Maharashtra
01.2019 - Current
- Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
- Interfaced with internal IT development teams to integrate new technologies, streamlining use of existing systems to reduce operational timelines by 10%.
- Defined and managed feedback loop, integrating customer complaints and suggestions into future programmatic changes.
- Served as primary interface between business channels and internal departments, aligning wishes of sales and finance departments with customer service realities.
- Formed multi-departmental roundtable to discuss optimizations to address departmental weaknesses.
- Performed risk management assessments on projects.
- Managed and Directed 2 simultaneous projects to boost business opportunities by 10%.
- Mentored and supported 4 departments of R&D employees to create strong workplace culture.
- Devised tools and benchmarks to improve team performance and monitor production.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
Program Coordinator | Solution Delivery Lead
EXFO
Pune, Maharashtra
11.2012 - 12.2018
- Interacted with customers to determine needs and opportunities for additional sales.
- Organized system infrastructure documentation and operating
procedures, strengthening controls and enhancing overall
performance. - Created rapid screening and factory testing processes to find
acceptable materials. - Managed team of 20+ personnel focused on implementing
resolutions and updates. - Utilized Agile methodology to keep operations moving smoothly.
Investigated and addressed Critical/Major system issues to
enhance usability and improve functionality.
Product Support Lead
EXFO
Pune, Maharashtra
07.2010 - 10.2012
- Increased customer satisfaction by resolving Telecom Analyzers (2G/3G) issues.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Worked with real customers to understand needs and provide excellent service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Software Developer
NetHawk Networks India Pvt. Ltd
Pune, Maharashtra
05.2005 - 06.2010
- Collaborated with project managers to select ambitious, but
realistic coding milestones on pre-release software project
development. - Revised, modularized and updated old code bases to modern
development standards, reducing operating costs and
improving functionality. - Developed software for both desktop and mobile operating
systems, including Windows, MacOS and Linux, as well as Android
and iOS. - Wrote codes in C++ for telecom based desktop applications for
Telecommunication industry.
Certification
PMP
Education
MBA - Business Administration (E-Business)
University Of Mumbai (WeSchool) - Mumbai
Mumbai 04.2014 - 03.2016
Bachelor of Engineering: Electronics And Communications Engineering
C.V.Raman College Of Engineering - Bhubaneswar
04.2000 - 05.2004
Interests
Learning more about Cyber Security & it's Architectures
Reading Whitepapers on Cloud Computing
Reading articles on Environmental Changes
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
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