Pankaj Kumar Chaurasia
Lucknow
Summary
To work in a challenging environment that upgrades my knowledge improves my skills, and provides me with an opportunity to give out my best to the organization.
Overview
9
9
years of professional experience
Work History
Service Manager
BGAUSS Auto Private Ltd.
Lucknow
09.2020 - Current
- Resolved escalated customer complaints with tact and professionalism, restoring client confidence.
- Analysed customer feedback to identify areas for improvement and implement necessary changes.
- Managed a team of service professionals, fostering a culture of excellence and customer satisfaction.
- Conducted regular performance reviews, offering constructive feedback to team members.
- Coordinated with other departments to ensure a unified approach to customer service.
- Supervised services provided to achieve quality and performance targets.
- Evaluated quality of staff work and performance against objectives to assess need for improvements.
- Presented business performance reports, highlighting successes and improvement areas.
- Maintained compliance with industry regulations and standards, upholding company integrity.
- Reviewed and updated service offerings to meet evolving market demands and customer expectations.
- Established clear policies and procedures guiding service staff operations.
- Developed and implemented service protocols to streamline operations and improve service delivery.
- Organised cooperative activities between different service agencies to complete projects.
- Used historical and forecasting data to plan yearly and quarterly budgets.
Service Engineer
Smart Dreams Private Limited
04.2019 - 06.2020
- Providing technical direction to technicians to assist in repairing customer vehicles.
- Direct interaction with customers for technical discussions and demonstrations.
- Diagnosed and resolved issues with electrical equipment to ensure operational efficiency.
- Monitored installation and operations to consistently meet rigorous customer requirements.
- Conducted root cause analysis of frequent failures and implemented corrective and preventive actions.
- Analysed performance metrics and implemented optimisation strategies to enhance operational efficiency.
- Developed improved methods for management, documentation, and workflow processes.
- Making training module for customers as well as for own team.
- Testing of Sample products and giving reports to the R&D department for rectification of problems.
Assistant Maintenance Engineer
OPPO Mobile India Pvt. Ltd.
Gr. Noida, UP
09.2018 - 11.2018
- Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
- Reviewed technical documentation to perform accurate repairs on diverse equipment.
- Completed partials of equipment to quickly repair or replace defective components and restore functionality.
- Followed 6'S rule on the production floor and ensured the same is to be followed by my team.
Production Engineer
K K Spun India Ltd.
Bhiwadi, Rajasthan
04.2017 - 09.2018
- Supervised the entire production process and prepared proper documentation for dispatch.
- Inspected all machines like MBK, Hawkeye Pedershaab mould, wire drawn, and t-grip liner machine and equipment and provide necessary repairs.
- Communicated with other departments like Quality, Purchase, etc. to enhance process and performance.
- Supervised a production team of about 30-40 people in the production of RCC pipes.
- Determined the most effective approaches to new projects by reading and analysing documents which included drawings and sketches.
- Performed root cause analysis and implemented corrective actions as required.
Education
B. Tech - Mechanical Engineering
G. L. Bajaj Institute of Technology & Management
Greater Noida, UP01-2017
Intermediate - Maths, Physics, and Chemistry
Blooming Buds Academy
Khalilabad, Sant Kabir Nagar, UP01-2013
Matriculation -
St. Thomas School
Khalilabad, Sant Kabir Nagar, UP01-2011
Skills
- AutoCAD
- Autodesk Inventor
- Microsoft Office Suite
- Team Leadership
- Process Management
- Customer Handling
- Problem-Solving
- DMS
- ERP
Accomplishments
- Techkriti 2016, IIT Kanpur, secured 1st position in Junkyard Wars.
- DEC Design Challenge 2016 secured 1st position in Creative Design Presentation.
- DEC Design Challenge 2016 secured 3rd position in 2D drafting.
- Organised PARIKALP 2016, a National Level Event.
- Team secured 6th position in a virtual round of Elite Karting Race.
Languages
English
Hindi
Training
- Summer internship, 2016-07-01, 30 days, Bharat Heavy Electricals Limited (BHEL), Ranipur, Haridwar
- BARCLAYS Training, A Global Youth Employability Initiative conducted by NASSCOM foundation.
Disclaimer
I hereby declare that the Information furnished above is True to the Best of my knowledge.
Personal Information
Father's Name: Parmatma Chaurasia
Date of Birth : 04 September’1996
Language Known : English and Hindi
Marital Status : Married
Correspondence Address : E-3, 783, Sector I, Aliganj, Lucknow, Uttar Pradesh
Permanent Address : House No.18, SDM colony, Railway station road, Khalilabad Sant, Kabir Nagar, U.P – 272175.
Timeline
Service Manager
BGAUSS Auto Private Ltd.
09.2020 - Current
Service Engineer
Smart Dreams Private Limited
04.2019 - 06.2020
Assistant Maintenance Engineer
OPPO Mobile India Pvt. Ltd.
09.2018 - 11.2018
Production Engineer
K K Spun India Ltd.
04.2017 - 09.2018
B. Tech - Mechanical Engineering
G. L. Bajaj Institute of Technology & Management
Intermediate - Maths, Physics, and Chemistry
Blooming Buds Academy
Matriculation -
St. Thomas School