Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Certification
Languages
Timeline
Generic
Pankaj Kumar Giri

Pankaj Kumar Giri

Bangalore

Summary

Dynamic Senior Network Support Engineer with expertise in SD-WAN and network security at Virtual Employee Pvt Ltd. Proven track record in optimizing performance and enhancing reliability through effective routing and switching solutions. Adept at providing exceptional technical assistance while fostering collaboration and knowledge retention among team members. Passionate about driving innovative network solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Network Support Engineer

Virtual Employee Pvt Ltd
Gurgaon (Remote-WFH)
05.2023 - 02.2025
  • Provided support on routing and switching technologies, such as IGP, OSPF, EGP, BGP, VLAN, and SDWAN configuration and orchestration.
  • Worked on network protocols and technologies, such as TCP/IP, DNS, IP routing, SD-WAN configuration, remote access VPN solutions, IPsec and SSL, and authentication protocols.
  • Executed effective firewall management, using CheckPoint for intrusion detection and prevention protocols.
  • Worked on load balancing distributed network traffic across multiple WAN links to optimize performance, enhance reliability, and improve resource utilization.
  • Provided expert-level technical assistance to end users, resolving complex issues on the SD-WAN network, and providing on-call support to monitor network performance.
  • Developed customized training materials on Confluence for staff members to facilitate knowledge retention and improve overall technical competency levels.
  • Managed the user management system, providing and revoking access, guiding end users in application use, and monitoring performance.
  • Participated in end-user meetings on product deployment and timeline discussions.

Senior Executive Technical support

Aeries Technology
Bangalore
03.2021 - 01.2023
  • Velocloud Configuration and Support. Manage end users on Velocloud SD-WAN solutions.
  • Network Tier 2 Support and Security. Provide advanced network support, and ensure security protocols are implemented, maintained, and updated.
  • ISP Carrier Management. Manage relationships and services with Internet Service Providers (ISPs).
  • Field Tech Coordination. Collaborate with field technicians to address and resolve customer-reported issues.
  • Proactive support for premier customers. Reach out to premier customers to offer proactive support and solutions.
  • SD-WAN management. Configure and manage Software-Defined Wide Area Network (SD-WAN) solutions.
  • VLAN configuration. Set up and manage Virtual Local Area Networks (VLANs).
  • Firewall management. Administer and maintain FortiGate firewall configurations and security rules.

Desktop Support Engineer

CWT
Bengaluru
09.2018 - 01.2021
  • Citrix Support (Level 1/2) - Oversee the implementation, integration, and maintenance of Citrix-based systems within the department.
  • Active Directory: Manage user profiles and access permissions within Active Directory.
  • SCCM (System Center Configuration Manager) - Utilize SCCM for software deployment, system updates, and management of client systems.
  • VPN (Virtual Private Network) - Configure and manage VPN solutions for secure remote access.
  • O365 (Office 365) – Manage and support Office 365 applications and services.
  • Windows OS Deployment and Imaging - Handle the deployment and imaging of Windows operating systems across devices.
  • Physical server, switches, and routers management, including installation, configuration, and maintenance.
  • Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
  • Configured hardware, devices, and software to set up workstations for employees.

IT Help Desk Executive

Wipro BPO (C2H-Pyramid IT)
Chennai
08.2017 - 07.2018
  • Provided technical support for hardware and software issues across the organization.
  • Diagnosed and resolved user problems via phone, email, and in-person interactions.
  • Collaborated with IT team to implement system upgrades and improvements.
  • Assisted in the setup and configuration of workstations for new employees.
  • Monitored system performance to identify potential issues before they escalate.
  • Managed inventory of IT equipment such as laptops, printers, routers.
  • Managed high-volume ticket queues, prioritizing tasks to minimize disruption, and maintaining business continuity.

Education

Bachelor of Technology - Computer Science

Bharath University
Chennai
08-2013

Skills

  • SD-WAN
  • VeloCloud
  • Meraki
  • FortiGate
  • checkpoint
  • Cisco Viptela
  • Routing
  • Switching
  • aws
  • Azure AD
  • Network security
  • PowerShell
  • Network administration
  • Virtualization
  • Performance monitoring
  • Knowledge of ITIL
  • Windows Server 2016
  • Active Directory, DNS, and DHCP
  • Citrix

Languages

English

Personal Information

  • Total Experience: 6 Years 10 Months
  • Date of Birth: 02/15/93
  • Gender: Male
  • Nationality: Indian

Certification

  • JAVA
  • CCNA

Languages

English
First Language

Timeline

Senior Network Support Engineer

Virtual Employee Pvt Ltd
05.2023 - 02.2025

Senior Executive Technical support

Aeries Technology
03.2021 - 01.2023

Desktop Support Engineer

CWT
09.2018 - 01.2021

IT Help Desk Executive

Wipro BPO (C2H-Pyramid IT)
08.2017 - 07.2018

Bachelor of Technology - Computer Science

Bharath University

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