Pankaj Kumar Jha

A dynamic airline professional with 17 years of extensive experience in two major airlines. Skilled in Airport Ground Service Operations Management, Customer Service, Guest Relations, Cargo Operations, Training & development, People Management, IR Issues and General Administration and Recruitment.

• IndiGo Stretch Class Launch, SPOC, Served as the SPOC for the successful launch of IndiGo’s Stretch service. Managed cross-functional coordination led training initiatives for ground operations staff, and executed resource planning to ensure seamless rollout across designated stations.
• IndiGo–Qatar Airways Codeshare Operations, SPOC, Acted as the SPOC for managing IndiGo–Qatar Airways codeshare operations out of MAA. Oversaw operational alignment, facilitated communication between both airlines, and ensured compliance with regulatory and service-level agreements to support smooth interline connectivity.
• Digi Yatra, SPOC, Acted as the SPOC for Digi Yatra implementation, a biometric-based seamless travel initiative by the Indian government. Coordinated with stakeholders (AAI & SITA) for system integration, ensured compliance with data security protocols, and managed end-to-end deployment at airport touchpoints.
• Local Departure Control System (LDCS), Oversaw the implementation and operational management of the Local Departure Control System, responsible for check-in, baggage handling, and boarding processes. Ensured smooth coordination with SITA, HQ, and IT teams to maintain system uptime and passenger flow efficiency.

• Well versed with Domestic and international flight operations.
• Specialized in handling Business class, VIP/CIP, PRMD, MAAS, stretcher, and charter flight operations.
• Experienced with diversion handling, death on board, DNB, NPS, IROP (Irregular Operations) and internal audits.

• Passport Number: Z4386437
• Date of Birth: 09/02/86
• Nationality: Indian
• Marital Status: Married