Pankaj Kumar Ojha
Gurugram
Summary
Creative, resourceful and results oriented Professional with 6and half years of experience in the domain of Operations by creating logical and innovative solutions aimed at achieving business goals, like increased productivity, optimum utilization of resources or quicker processing time.
Analytically sharp Operations Analyst known for high productivity and efficient task completion. Excel at data analysis, process optimization, and project management. Strong in communication, problem-solving, and teamwork skills, ensuring seamless operations and collaboration across departments.
Analytical professional in operations research field, known for high productivity and efficient task completion. Skilled in data analysis, statistical modeling, and optimization techniques. Strong in critical thinking, problem-solving, and communication skills, ensuring success in complex analytical environments.
Overview
6
6
years of professional experience
Work History
Operation Analyst
Alight solution
Gurgaon
12.2023 - Current
- Investigated any reported issues or complaints relating to the performance of operations personnel.
- Researched industry trends and best practices related to operations management.
- Implemented new procedures to streamline existing processes and improve efficiency.
- Collaborated with stakeholders across departments to develop comprehensive solutions that meet business needs.
- Identified opportunities for automation within operational workflows.
- Provided technical support for operational systems such as databases, networks, software applications.
- Developed, implemented, and monitored process control metrics to ensure compliance with operational standards.
- Provided guidance on risk mitigation strategies for various operational activities.
- Created reports and dashboards to track progress against goals and objectives.
- Analyzed and documented operational processes to identify areas of improvement.
- Assisted in the development of training materials for operations staff members.
- Monitored performance indicators such as KPIs and SLAs in order to assess effectiveness of operations teams.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Reduced process lags and trained team members on best practices and protocols.
- Facilitated training sessions for new employees on operational procedures and systems.
- Coordinated with various departments to streamline operations and enhance workflow.
- Prepared and reviewed operational reports and schedules to ensure accuracy.
- Supported project management activities from planning through execution.
- Managed daily operational tasks to ensure company efficiency and productivity.
Senior Analyst
Alight Solution
12.2023 - Current
Analyst
Guardian India Operation
06.2019 - 11.2023
- Entering new claim in multiple systems like Leavers, Mediate, Sigma, Absence Connect for multiple Canada Clients like CIBC, Sysco, Best Buy, FedEx Corp, CIBC, PepsiCo, FedEx Ground etc.
- Claims document Review & Attachment for multiple clients on multiple tools.
- Also working on follow up emails and tasks for Cm review.
- Entertain the Onshore Case Manager’s request on priority.
- Responsible for delegating work to the team members, allocating targets, monitoring team performance.
- Provide training/support to new hires and Team members.
- Leading the transitions of the new/existing work from Canada to India.
- Root cause analysis and preventive actions for clients Escalations.
- Support New Client Implementations/Go Live.
- Mentoring colleagues in resolving their work-related issues and queries.
- To provide complete process trainings for new hires and Internal Audit.
- To make Sops for new clients or transitions and implement or update existing client SOPS.
- Inventory Management.
Education
B.S.C -
Veer Kantar Singh University
ARA, Bihar01.2015
12th -
B.S.E.B.
Patna01.2012
10th -
B.S.E.B.
Patna01.2010
Skills
- Domain knowledge
- Technical knowledge
- Case management
- Production tools
- Excel
- PowerPoint
- Word
- Self-motivated
- Adaptability
- Flexibility
- Accountability
- Quick learner
- Data analysis
- Process improvement
- Stakeholder collaboration
- Technical support
- KPI monitoring
- Operational reporting
- Automation implementation
- Employee training
- Workflow optimization
- Root cause analysis
- Inventory management
- Business intelligence
- Operations research
- Operational efficiency
- Operations coordination
- Improvement plans
- Content management expertise
- Process documentation
- Resource planning and scheduling
- Data visualization
- Team collaboration
- Time management abilities
- Critical thinking
- Organizational skills
- Multitasking
- Microsoft SharePoint
- Multitasking abilities
- Written communication
- Root cause analysis
- Attention to detail
- Adaptability and flexibility
- Claims management
- Operational analysis
- Training development
- Medical billing
- Healthcare analytics
- Health records management
- Healthcare administration
- Problem solving
- Invoice processing
- Client communication
- Invoice verification
- Claims processing
Roles And Responsibilities
- Entering new claims in multiple systems like Leave Pro, Mediate, Sigma, and Absence Connect for multiple U.S. and Canadian clients
- Working with different types of leave (Workers Compensation, Short term disability, Long Term Disability, Leave of Absence) for More than 90 clients.
- Claims document review and attachment for multiple clients on multiple tools
- Working on follow-up emails and tasks for case manager review
- Entertaining the onshore case manager's requests on priority
- Responsible for delegating work to team members, allocating targets, and monitoring team performance
- Providing training and support to new hires and team members
- Leading the transitions of new and existing work from Canada to India
- Root cause analysis and preventive actions for client escalations
- Supporting new client implementations, go live
- Mentoring colleagues in resolving work-related issues and queries
- Providing complete process training for new hires and internal audits
- Creating SOPs for new clients or transitions, and updating existing client SOPs
- Inventory management
Languages
- Hindi
- English
Disclaimer
I hereby declare that the above-mentioned details are true to the best of my knowledge.
Area Of Expertise
- Great domain and technical knowledge
- Certified case management for LOA
- Knowledge of multiple production tools
- Good in Excel, PowerPoint, and Word
- Self-motivated
- Adaptability and flexibility
- Accountability
- Quick learner
- Invoicing
- Billing
- US leaves management
- Canada leaves management
- US pension
- New clients' support
- Commission
- Retirement
- Benefits management
- Healthcare
Personal Information
- Father's Name: Sadden Oahu
- Date of Birth: 12/12/95
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
Proficient
C2
Timeline
Operation Analyst
Alight solution
12.2023 - Current
Senior Analyst
Alight Solution
12.2023 - Current
Analyst
Guardian India Operation
06.2019 - 11.2023
B.S.C -
Veer Kantar Singh University
12th -
B.S.E.B.
10th -
B.S.E.B.
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