Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Linkedin About
Certification
Timeline
Generic
PANKAJ KUMAR PRASAD
Open To Work

PANKAJ KUMAR PRASAD

Patna

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Operational Manager

Salary Range

₹45000/yr - ₹200000/yr

Summary

Dynamic Operational Manager with a proven track record at Reliance Jio Infocomm Limited, excelling in telecom network optimization and project leadership. Expert in microwave and fiber transmission management, I drive KPI improvements and foster vendor collaboration, ensuring exceptional network performance and reliability. Passionate about delivering innovative solutions and enhancing customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operational Manager

Reliance Jio Infocomm Limited
09.2015 - 08.2025
  • Lead the resolution of all RF, MW, IP, and Fiber-related issues ensuring >99% uptime.
  • Perform Router Upgradation activities (Cisco 920, 903, L2 Switch – TECHROUTE, Raisecom) for 4G/5G.
  • Manage MW performance, Cisco IP reporting, and KPI tracking across multiple circles.
  • Coordinate MW, Fiber, and IP planning to ensure optimized LTE network performance.
  • Drive preventive maintenance, vendor coordination, and material booking through SAP.
  • Collaborated with cross-functional teams to troubleshoot signal integrity issues.
  • Provided technical support to customers regarding the installation, operation and repair of RF systems.
  • Collaborated with cross-functional teams on project specifications and requirements.
  • Managed equipment installations and configurations to ensure functionality.
  • Performed network engineering activities including installation, configuration and troubleshooting of routers, switches, firewalls and other networking equipment.
  • Provided technical support for fiber equipment and troubleshooting issues.
  • Communicated with customers to access work areas and explain work.
  • Provided technical support for customers using products incorporating high-power microwaves.
  • Developed, tested and evaluated microwave components and systems to ensure design specifications were met.
  • Designed and implemented WiFi networks for various client environments.
  • Optimized existing networks for increased efficiency and reliability.
  • Diagnosed problems with wireless networks and resolved them quickly and efficiently.
  • Implemented security measures such as encryption and authentication protocols like 802.1x, WPA2, on the wireless network.
  • Coordinated with vendors to troubleshoot hardware and software related problems.

Ericsson Global India Limited
01.2015 - 09.2015
  • Managed MW operations and maintenance across BH, JH, KOL, and WB circles handling 5,000+ MW links.
  • Ensured 99.99% uptime through preventive and corrective actions.
  • Coordinated with HQ planning teams for upgradation and optimization of MW & optical networks.

Alcatel-Lucent Managed Solutions Ltd
12.2010 - 11.2014
  • Managed Transmission teams across J&K & Jharkhand for O&M and 3G project rollouts.
  • Oversaw backbone and access ring planning, 2G/3G support, and team performance.
  • Handled material management and planning for BSC site protection and MW upgradation.

Reliance Jio Infocomm Limited
06.2009 - 11.2010
  • Managed 6 vendors and 8 subcontractors maintaining 238 sites with 99.5% uptime.
  • Conducted preventive maintenance, infra upgrades, and power consumption analysis.
  • Responsible for installation and commissioning of Alcatel Muxes across multiple circles.
  • Supported Huawei DWDM for Vodafone network and MW ring protection planning.

Education

MBA - Operations Management

Amity University
10.2025

B.E. - Electronics & Communication Engineering

IETE-AMIETE
12.2007

Skills

  • Telecom Network Operations & Maintenance (MW, IP, Fiber, RF)
  • Project Management & Team Leadership
  • Network Planning & Optimization
  • Microwave & Fiber Transmission Management
  • IP/MPLS Configuration & Support
  • Vendor & Stakeholder Coordination
  • Network Performance Monitoring & KPI Improvement
  • Troubleshooting (Cisco Routers, ALU, Ceragon)
  • Preventive & Corrective Maintenance
  • SAP Application (P91/P92)

Accomplishments

  • Awarded by TTSL Circle Head for outstanding performance in O&M activities.
  • Nominated for Club Achievers Award for successful RCOM 3G project rollout.
  • Recognized for achieving 100% RCOM MW Visibility on NMS Server across J&K & Jharkhand circles.
  • Successfully completed full site protection via MW & Fiber implementations.

Linkedin About

Telecom Operations Manager with 15+ years of proven expertise in MW, Fiber, Transmission, IP, and RF domains. Recognized for driving network excellence, optimizing uptime above 99.9%, and leading end-to-end telecom projects across India. Passionate about implementing innovative solutions to enhance performance, reliability, and customer satisfaction.

Certification

  • AWS Solutions Architect Associates
  • Project management

Timeline

Operational Manager

Reliance Jio Infocomm Limited
09.2015 - 08.2025

Ericsson Global India Limited
01.2015 - 09.2015

Alcatel-Lucent Managed Solutions Ltd
12.2010 - 11.2014

Reliance Jio Infocomm Limited
06.2009 - 11.2010

MBA - Operations Management

Amity University

B.E. - Electronics & Communication Engineering

IETE-AMIETE
PANKAJ KUMAR PRASAD