Job Search Status
Open to workDesired start date: Immediately
Open To Work
PANKAJ KUMAR PRASAD
Patna
Work Preference
Summary
Dynamic Operational Manager with a proven track record at Reliance Jio Infocomm Limited, excelling in telecom network optimization and project leadership. Expert in microwave and fiber transmission management, I drive KPI improvements and foster vendor collaboration, ensuring exceptional network performance and reliability. Passionate about delivering innovative solutions and enhancing customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operational Manager
Reliance Jio Infocomm Limited
09.2015 - 08.2025
- Lead the resolution of all RF, MW, IP, and Fiber-related issues ensuring >99% uptime.
- Perform Router Upgradation activities (Cisco 920, 903, L2 Switch – TECHROUTE, Raisecom) for 4G/5G.
- Manage MW performance, Cisco IP reporting, and KPI tracking across multiple circles.
- Coordinate MW, Fiber, and IP planning to ensure optimized LTE network performance.
- Drive preventive maintenance, vendor coordination, and material booking through SAP.
- Collaborated with cross-functional teams to troubleshoot signal integrity issues.
- Provided technical support to customers regarding the installation, operation and repair of RF systems.
- Collaborated with cross-functional teams on project specifications and requirements.
- Managed equipment installations and configurations to ensure functionality.
- Performed network engineering activities including installation, configuration and troubleshooting of routers, switches, firewalls and other networking equipment.
- Provided technical support for fiber equipment and troubleshooting issues.
- Communicated with customers to access work areas and explain work.
- Provided technical support for customers using products incorporating high-power microwaves.
- Developed, tested and evaluated microwave components and systems to ensure design specifications were met.
- Designed and implemented WiFi networks for various client environments.
- Optimized existing networks for increased efficiency and reliability.
- Diagnosed problems with wireless networks and resolved them quickly and efficiently.
- Implemented security measures such as encryption and authentication protocols like 802.1x, WPA2, on the wireless network.
- Coordinated with vendors to troubleshoot hardware and software related problems.
Ericsson Global India Limited
01.2015 - 09.2015
- Managed MW operations and maintenance across BH, JH, KOL, and WB circles handling 5,000+ MW links.
- Ensured 99.99% uptime through preventive and corrective actions.
- Coordinated with HQ planning teams for upgradation and optimization of MW & optical networks.
Alcatel-Lucent Managed Solutions Ltd
12.2010 - 11.2014
- Managed Transmission teams across J&K & Jharkhand for O&M and 3G project rollouts.
- Oversaw backbone and access ring planning, 2G/3G support, and team performance.
- Handled material management and planning for BSC site protection and MW upgradation.
Reliance Jio Infocomm Limited
06.2009 - 11.2010
- Managed 6 vendors and 8 subcontractors maintaining 238 sites with 99.5% uptime.
- Conducted preventive maintenance, infra upgrades, and power consumption analysis.
- Responsible for installation and commissioning of Alcatel Muxes across multiple circles.
- Supported Huawei DWDM for Vodafone network and MW ring protection planning.
Education
MBA - Operations Management
Amity University
10.2025
B.E. - Electronics & Communication Engineering
IETE-AMIETE
12.2007
Skills
- Telecom Network Operations & Maintenance (MW, IP, Fiber, RF)
- Project Management & Team Leadership
- Network Planning & Optimization
- Microwave & Fiber Transmission Management
- IP/MPLS Configuration & Support
- Vendor & Stakeholder Coordination
- Network Performance Monitoring & KPI Improvement
- Troubleshooting (Cisco Routers, ALU, Ceragon)
- Preventive & Corrective Maintenance
- SAP Application (P91/P92)
Accomplishments
- Awarded by TTSL Circle Head for outstanding performance in O&M activities.
- Nominated for Club Achievers Award for successful RCOM 3G project rollout.
- Recognized for achieving 100% RCOM MW Visibility on NMS Server across J&K & Jharkhand circles.
- Successfully completed full site protection via MW & Fiber implementations.
Linkedin About
Telecom Operations Manager with 15+ years of proven expertise in MW, Fiber, Transmission, IP, and RF domains. Recognized for driving network excellence, optimizing uptime above 99.9%, and leading end-to-end telecom projects across India. Passionate about implementing innovative solutions to enhance performance, reliability, and customer satisfaction.
Certification
- AWS Solutions Architect Associates
- Project management
Timeline
Operational Manager
Reliance Jio Infocomm Limited
09.2015 - 08.2025
Ericsson Global India Limited
01.2015 - 09.2015
Alcatel-Lucent Managed Solutions Ltd
12.2010 - 11.2014
Reliance Jio Infocomm Limited
06.2009 - 11.2010
MBA - Operations Management
Amity University
B.E. - Electronics & Communication Engineering
IETE-AMIETE