PANKAJ KUMAR REGAR
STORE MANAGER
Ajmer,India
Summary
Multi-skilled professional with experience in customer service, sales support, inventory control, and warehouse operations. Known for maintaining smooth workflow, handling customer queries with accuracy, and supporting team targets efficiently. Quick learner with strong communication skills, the ability to work under pressure, and a commitment to delivering reliable results.
Overview
4
4
years of professional experience
Work History
Store Manager
Cashify
06.2025 - 02.2026
- Evaluated and processed smartphones/gadgets with high accuracy and quality standards
- Provided transparent pricing and smooth customer experience during buyback/sale
- Managed inventory, device inspection, and daily operations to maintain store performance
- Assisted customers with mobile, broadband, and prepaid/postpaid services, ensuring a positive experience
- Achieved performance targets through effective communication and problem-solving
- Coordinated with backend teams to resolve escalations and improve service quality
- Delivered excellent customer service by resolving queries quickly and improving user satisfaction
- Handled billing, network issues, and service requests with accuracy and professionalism
- Managed daily targets, maintained records, and ensured smooth workflow in a fast-paced environment
Customer sales representative
Bharti Airtel Limited
Jaipur, India
08.2024 - 06.2025
- Processed orders quickly and accurately ensuring seamless checkout process.
- Built rapport with customers through friendly yet professional behaviour.
- Cultivated strong relationships with customers to enhance loyalty.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
Customer service representative
Vodafone Idea
Jaipur, India
11.2022 - 07.2024
- Processed sales orders, achieved improved efficiency.
- Handled sales-related paperwork ensuring neat and organised records.
- Enhanced customer satisfaction by addressing and resolving queries promptly.
- Achieved high customer retention with superior service skills.
Executive assistant
Flipkart And Mintra
Jaipur, India
01.2022 - 10.2022
- Handled queries from clients professionally enhancing company's reputation.
- Trained junior staff members, boosting overall team productivity in administration tasks.
- Provided exceptional customer service, resulting in increased client satisfaction.
- Filed reports timely to keep executives informed about departmental progress.
- Regularly audited warehouse storage areas, maintaining orderliness and easy access to items.
Education
Bachelor of Science - Science
Mdsu Ajmer
Ajmer01.2023
Industrial Training Institute - Career and Technical Education
Govt. ITI Kishangarh
Ajmer01.2022
Diploma of Higher Education - 12th Standard
Board Of Secondary Education Rajasthan
Ajmer07.2019
Skills
Staff mentoring
Logistics co-ordination
Store layout planning
Store security measures
Stock control systems
Employee motivation techniques
Cash handling
Staff retention techniques
Supplier negotiation
Brand Promotion
Operational optimisation
Barcode scanning
Sales Leadership
Performance monitoring
Inventory management
Relationship Management
Customer service orientation
Quality Assurance
Languages
English
Intermediate (B1)
A1
Hindi
Bilingual or Proficient (C2)
A1
Hobbies
• Playing Cricket
• Listening to Music
• Learning New Skills
• Travelling & Exploring New Places
Timeline
Store Manager
Cashify
06.2025 - 02.2026
Customer sales representative
Bharti Airtel Limited
08.2024 - 06.2025
Customer service representative
Vodafone Idea
11.2022 - 07.2024
Executive assistant
Flipkart And Mintra
01.2022 - 10.2022
Bachelor of Science - Science
Mdsu Ajmer
Industrial Training Institute - Career and Technical Education
Govt. ITI Kishangarh
Diploma of Higher Education - 12th Standard
Board Of Secondary Education Rajasthan