Pankaj Maddheshiya

• Assign tasks and responsibilities to employees on the field while managing and regulating staff actions to ensure the finest potential use of company assets.
• Managing all facets of a company’s field service activities, including the scheduling of technicians, the recruitment of new staff, and the resolution of client complaints.
• Developed and implemented service delivery strategies to improve customer satisfaction levels.
• Coordinated with other departments to ensure smooth functioning of service operations.
• Conducted regular performance reviews for employees in the service department and identified areas for improvement.
• Identified opportunities for process improvements and enhanced efficiency of services provided.
• Monitored customer feedback on services received and took corrective actions as needed.
• Analyzed data from various sources to identify trends in customer behavior, preferences and needs.

-Guiding, Traning and providing Development opportunities for Staff members

-Communicating regularly with vendors, customers and clients.

Ensuring consistency of quality across a particular area. Maximising

profit and service across stores in the assigned region -Lead and motivate service team and achieve service target

-Setting targets, delegating tasks to subordinate staff, developing strategies for optimal area performance, and generating progress

reports to present to upper management. -Mainten KPI's and SLA's as per Company requirement

-Resolving service desk problems and improving service methods to

increase the service desk's productivity and customer service. -Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.

-Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.