River 5,
Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Pankaj Manhas
Front office
Udhampur
Work Preference
Summary
To find an opportunity to work for an organization and to provide the best professional services with the best of my knowledge, efforts, hard work and professional expertise exclusively in the interests of organization and in the process expanding any own professional knowledge and standing in the organization.
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Front Office Assistant
Jai Maa Inn Katra
10.2017 - 10.2018
- One year of experience as a Front Office Assistant at Hotel Jai Maa Inn, Katra.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Front Office Executive
KC Residency Katra
10.2018 - 04.2023
- Five years of experience as a front office executive, and also handling reservations at Hotel KC Residency, Katra.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
Duty Manager
The White Hotel - a Member of Radisson Individuals Katra
05.2023 - 12.2024
- 1 & Half year of experience as a Duty Manager in the White Hotel, a member of Radisson Individuals Katra.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Front Office Executive
The Welcom Hotel By ITC Katra
12.2024 - 05.2025
- Worked as a front office executive at The Welcom Hotel by ITC Katra.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
Assistant Front Office Manager
Pine Heritage Patnitop
05.2025 - Current
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
Education
10th -
JKBOSE
06-2011
12th -
JKBOSE
06-2013
Graduation -
IGNOU JAMMU
06-2017
Skills
One Year Diploma in Stenography
Certified in typing with 35 WPM speed
One year diploma in computer application
Six month certificate in office assistant (OA) from Himayat study centre
Three-month accounts certification
Disclaimer
I Hereby Declare That All The Particulars Furnished About Are True As Per My Knowledge.
WORK STRENGTH
Capable, Dedicated And Willingness To Work Hard And Also Strong Commitment Towards Work.
PROFESSIONAL EXPERIENCE
- Managed cash counter and maintained the Check in/checkout register.
- Led the efforts across scrutinizing customer’s documents as per the requirements and informing the customers about any discrepancies.
- Prepared various reports and managed information regarding accounts, details of clients with their queries.
- Responsible for handling guests, increased guest satisfaction. Evaluated the feedback for further changes in improvisation.
- Competently maintain the highest standards of customer services giving preference to their satisfaction and promptly resolving their problems and concern for referral and repeat business.
- Maintained and updated database of guest check-in/checkout and fees.
- Responded to guest complains in a professional, courteous manner.
- Managed multiple phone lines while attending to guest issues.
Software
Opera pms
IDS
Timeline
Assistant Front Office Manager
Pine Heritage Patnitop
05.2025 - Current
Front Office Executive
The Welcom Hotel By ITC Katra
12.2024 - 05.2025
Duty Manager
The White Hotel - a Member of Radisson Individuals Katra
05.2023 - 12.2024
Front Office Executive
KC Residency Katra
10.2018 - 04.2023
Front Office Assistant
Jai Maa Inn Katra
10.2017 - 10.2018
10th -
JKBOSE
12th -
JKBOSE
Graduation -
IGNOU JAMMU