Experienced Senior Associate/Research Analyst in logistic, Insurance, Banking operation process and Accounting field. Maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Successful at stepping into diverse positions and making immediate positive contribution.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Associate
DHL Global Forwarding Freight Shared Services
04.2022 - Current
Handle multiple process - Gateway billing of AIR & ROAD Freight - Export & Import Globally, Direct Delivery, SRVA/B - Supporting Global Services and Shipment Enrichment process
Responsible for maintaining & tracking of shipments (Exports & Imports)
Hands on experience with GS-Connect application related to all the transport, import and export activities
Responsible to record the shipment data in CARGOWISE (CW1) application, creation of job cases and process them on different priority level i.e Low, medium and high
Work on emails sent by the business partner for Invoice related query and co-ordinate with the station supervisor for the same
To check and analyze various data statements such as Tariff Sites, Invoices, packaging list, certificate of origin, bill of lading etc
Ensure the smooth functioning of SOP provided by the Management
Ensuring the TAT is been fulfilled within the provided SLA
Understanding Business Partners requirements related to the process and delivering it
Resolving Query’s for the Business partner and share the updates within the team
Training and development withing the team
Responsible to handle complete SPOC activities for team along with supervision of Lead and Manager.
Senior Associate
Concentrix Daksh Services India Pvt. Ltd. [IBM]
02.2008 - 01.2022
Allocate & monitor work as per the SLA and resource availability
Achieve targets to maintain productivity, quality, and service standards
Meet and track the SLA and TAT of the various processes in the team
Responsible for new updates on product & procedures for continuously improving and enhancing the quality of work delivered
Reduced Query percentage and error percentage for the process requirement
Responsible for providing data analysis and preparing MIS reports as requested
Responsible for keeping original insurance policies safe
Prepare documents for training and conduct training to newcomers and refresher training to the backfills of those who migrated from other teams
Measure and review performance and productivity of the team to ensure high quality and accuracy as a manager’s backup activity
Provide timely and accurate responses to data requests and inquiries regarding insurance programs and premium allocations
Responsible for organizing underwriting data requests, completing insurance applications, and creating underwriting submissions for insurance renewals
Responsible for providing analysis for underwriting, claims, budgeting, and investment decision-making
Addressing various queries, issues, and grievances raised by the clients and resolving those at the earliest possible time
Handled calculation of premiums ensured accurate and complete documentation
Verify the documents and process the different financial requests like loan against the policy, rollover the policy to another company, surrender the policy as per customer requirements partial or full
EFT change, Bank changes, payment mode change, payer owner insured name change, address change, etc
Reviewing the higher value policy’s while doing rollover and surrender to achieve the accuracy level as determined by the client
Accountable for settling vendor claims after thorough verification, keeping track of all the Renewal.
Identify, verify and capture the information from the check and bill images and validate the same into the system
Encodes the checks with the intended amount to be remitted to the receiving customer
Allocate the funds (excess & intent) as requested
Quality Check – To check the financial transactions and match the payments before the remittance
Created spreadsheets using Microsoft Excel on a daily, weekly, and monthly basis for various productions site & reported to respective Team leader or Process Manager
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Maintained excellent attendance record, consistently arriving to work on time
Exceeded goals through effective task prioritization and a great work ethic.
Junior Accountant
AL-Gyas Export Pvt. Ltd
12.2004 - 09.2005
Responsible for Accounting & Inventory Transactions
Maintain day-to-day transactions of administrative, local & export expenses
Updating daily cash/bank balances according to banker’s conversation
Prepare Bank Reconciliation Statements, Inter-Company reconciliation
Handle accounts of Debtors & Creditors
Obtain reports and stocks summaries from the shipping companies and verify with the statement of actual stock received by the client
Maintain and record the transactions of all expenses related to shipping and exports into the system
Maintain daily Stock Reports in tally (as pr Daily Arrival / Dispatch reports of GRN & GDN, Records of Stock Journal as per Job Sheets of the Production department
Prepare monthly Stock Summary, Purchase-Sales summary & submit it to Banks & Insurance companies
Prepare Stock reconciliation statements
Reviewed financial documents to verify accounting data and mathematical accuracy.
Education
Bachelor of Commerce -
Mumbai University
03.2003
Skills
Computer Proficiency
Proactive Self-Learner
Teamwork & Collaboration
Planning & Coordination
Multitasking and Prioritization
Analytical & Problem-Solving Skills
Accounts and Inventory Management
Invoice Preparation and Processing
Accounts Payable & Receivable
Schedule Management
Certification
Completed trainings - Certified International Forwarder and Global Service Center Specialist, organize by Certified Trainers of DHL Global Service such
DCCA “Diploma in computer commercial Application” from CSI [Computer Station Institute]
All MS Office Applications, Accounting Applications- Tally 5.4, Tally 6.3, Tally 7.2, Hardware Applications - Computer peripherals & assembling the PC up to Software installations.
Personal Information
Passport Number: G6250409
Date of Birth: 03/01/83
A-wing/ 701, Om Suryodaya Co. Op. Hsg Society Ltd. Shiv Vallabh Cross Road, Rawalpada, Dahisar East,Mumbai-400068
Hobbies and Interests
Aquarium pet lover, love to travel and visit new places.
Activities
Participates in different cultural activities, fun activities and many more employee engagement program.
Accomplishments
During concentrix career - Got an opportunity to handle complete SPOC activities for team and promoted as Senior Advisor to streamline the migrated process within a year under supervision of Managers.
During IBM career - Awarded as good performer for achieving production targets consistently with 100% accuracy and efficiency under DQC and Team Accuracy Project.
MIS and Logistics Expert at DHL Global Forwarding Freight Shared Services India LLP, MumbaiMIS and Logistics Expert at DHL Global Forwarding Freight Shared Services India LLP, Mumbai