Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Pankaj Mohan

Bangalore

Summary

Enthusiastic Network Administrator proudly offering over 5+ years' experience in system upgrades, hardware monitoring and performance improvements. An astute employee with knowledge in system repairs and the installation of network components. Skilled in task prioritization and troubleshooting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Systems Engineer

CGI
Bangalore
12.2022 - Current
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Monitored network performance and troubleshooted any issues that arose.
  • Provided technical support to users experiencing difficulties with their networks.
  • Created detailed documentation of all configurations, processes and procedures related to the network environment.
  • Configured Cisco routers and switches for LAN and WAN connectivity including VLANs, ACLs, port security.
  • Analyzed log files from firewalls, intrusion detection systems, and other security devices.
  • Monitored network traffic for malicious activities and unauthorized access attempts.
  • Provided technical support for LAN and WAN connectivity issues to ensure optimal operations.

Professional-1 [NOC]

Capgemini
Bangalore
08.2021 - 11.2022
  • Assisted with the installation and maintenance of local area networks, wide area networks and other data communication systems.
  • Configured, monitored and troubleshot routers, switches, firewalls and related network hardware.
  • Monitored system performance using tools such as SolarWinds Orion Suite,Zabbix, SCOM and Wireshark.
  • Conducted regular backups of critical server data according to company policy.
  • Resolved complex network problems involving multiple vendors or technologies.
  • Developed documentation for new processes, procedures and standards related to networking operations.
  • Tracked inventory of all networking hardware components including serial numbers and warranty information.

Associate Engineer

CGI [OFF PAYROLL] CMS IT,MFX
Bangalore
05.2019 - 07.2021
  • Analyzed and resolved technical issues related to network operations.
  • Maintained and monitored system security protocols, policies, and procedures.
  • Performed troubleshooting on complex systems to identify root cause of problems.
  • Configured and maintained system hardware, software and network components.
  • Monitored system performance to ensure optimal operations and identified potential issues.
  • Installed, tested and evaluated new systems, applications and patches.
  • Created user accounts and managed access rights for users.
  • Analyzed system logs to identify suspicious activities or anomalies.

Service Coordinator

Videocon D2h [OFF PAYROLL]
Ernakulam
07.2018 - 12.2018
  • Coordinated service schedules and appointments with clients.
  • Provided customer service to ensure client satisfaction.
  • Maintained accurate records of services provided for each client.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Monitored staff performance and provided feedback on areas of improvement needed.
  • Provided support to field technicians during service visits when necessary.
  • Followed up with technicians and managers to receive and communicate status updates.

Education

Ph.D. - Internet of Things [IoT] -Security

Amrita Vishwa Vidyapeetham
Chennai,Tamil Nadu
02-2024

Master of Engineering - Communication And Networking

RRASE College of Engineering
Chennai, Tamil Nadu
04-2022

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

RRASE College of Engineering
Chennai, Tamil Nadu
04-2018

Skills

  • Technical Analysis
  • Root Cause Analysis
  • Infrastructure development
  • Firewalls and endpoint security
  • Technical Troubleshooting
  • Access Control
  • Load Balancing
  • LAN and WAN administration
  • VLAN, Portchannel,
  • Site to Site VPN, DMVPN,
  • OSPF,BGP,MPLS,SIEM,
  • Python

Certification

  • Cisco Certified Network Associates.
  • Cisco Certified Network Specialist [SCORE]

Timeline

Systems Engineer

CGI
12.2022 - Current

Professional-1 [NOC]

Capgemini
08.2021 - 11.2022

Associate Engineer

CGI [OFF PAYROLL] CMS IT,MFX
05.2019 - 07.2021

Service Coordinator

Videocon D2h [OFF PAYROLL]
07.2018 - 12.2018

Ph.D. - Internet of Things [IoT] -Security

Amrita Vishwa Vidyapeetham

Master of Engineering - Communication And Networking

RRASE College of Engineering

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

RRASE College of Engineering

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