Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Professional Knowledge Achievements
Timeline
Generic

PANKAJ MONDAL

Sainthia

Summary

Results-driven Service Manager with a proven track record in operational strategy, team leadership, and food costing. Enhanced customer satisfaction and achieved significant growth in delivery services through effective inventory management.

Overview

10
10
years of professional experience

Work History

JUBILANT FOODWORKS LTD

DOMINOS PIZZA
ROB
01.2017 - Current
  • Promoted to Restaurant Manager in 2021 after serving as Shift Manager since 2019.
  • Achieved highest recorded SSG growth through strategic operational initiatives.
  • Attained 220% growth in delivery services and set record sales figures.
  • Managed inventory and oversaw profit and loss for restaurant operations.
  • Led team to enhance customer satisfaction by addressing feedback effectively.
  • Utilized extensive knowledge of file management to maintain efficient processes.
  • Executed food costing strategies to optimize menu profitability.

Service Manager

Tafe Tractor
BIRBHUM WEST BENGAL
06.2015 - 01.2017
  • Managed scheduling and dispatching of service technicians for timely repairs.
  • Resolved customer complaints promptly to enhance satisfaction.
  • Developed and maintained relationships with customers, vendors, and suppliers.

Education

Bachelor of Arts -

Bangabasi College
Kolkata
01.2014

12th -

SAINTHIA HIGH SCHOOL
SAINTHAIA
01.2011

10th -

SAINTHIA PB VIDYAPITH
SAINTHIA
01.2009

Skills

  • Food costing and inventory management
  • Team leadership and management
  • Operational strategy and operations oversight
  • Customer service and complaint resolution
  • Profit and loss management
  • Employee training and development

Languages

  • English
  • Hindi
  • Bengali

Hobbies and Interests

  • Travelling
  • Driving
  • Watching Mindless Hindi Movies

Personal Information

  • Date of Birth: 08/31/92
  • Marital Status: Married

Professional Knowledge Achievements

  • Inventory & Restaurant profit & loss management, food costing.
  • Team handling, customer satisfaction by maintaining good feedbacks from them, good knowledge of all file works.
  • Achieved highest ever SSG growth.
  • Achieved 220% Delivery Growth & Highest ever sales.

Timeline

JUBILANT FOODWORKS LTD

DOMINOS PIZZA
01.2017 - Current

Service Manager

Tafe Tractor
06.2015 - 01.2017

Bachelor of Arts -

Bangabasi College

12th -

SAINTHIA HIGH SCHOOL

10th -

SAINTHIA PB VIDYAPITH
PANKAJ MONDAL