PANKAJ MONDAL
Sainthia
Summary
Results-driven Service Manager with a proven track record in operational strategy, team leadership, and food costing. Enhanced customer satisfaction and achieved significant growth in delivery services through effective inventory management.
Overview
10
10
years of professional experience
Work History
JUBILANT FOODWORKS LTD
DOMINOS PIZZA
ROB
01.2017 - Current
- Promoted to Restaurant Manager in 2021 after serving as Shift Manager since 2019.
- Achieved highest recorded SSG growth through strategic operational initiatives.
- Attained 220% growth in delivery services and set record sales figures.
- Managed inventory and oversaw profit and loss for restaurant operations.
- Led team to enhance customer satisfaction by addressing feedback effectively.
- Utilized extensive knowledge of file management to maintain efficient processes.
- Executed food costing strategies to optimize menu profitability.
Service Manager
Tafe Tractor
BIRBHUM WEST BENGAL
06.2015 - 01.2017
- Managed scheduling and dispatching of service technicians for timely repairs.
- Resolved customer complaints promptly to enhance satisfaction.
- Developed and maintained relationships with customers, vendors, and suppliers.
Education
Bachelor of Arts -
Bangabasi College
Kolkata01.2014
12th -
SAINTHIA HIGH SCHOOL
SAINTHAIA01.2011
10th -
SAINTHIA PB VIDYAPITH
SAINTHIA01.2009
Skills
- Food costing and inventory management
- Team leadership and management
- Operational strategy and operations oversight
- Customer service and complaint resolution
- Profit and loss management
- Employee training and development
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Travelling
- Driving
- Watching Mindless Hindi Movies
Personal Information
- Date of Birth: 08/31/92
- Marital Status: Married
Professional Knowledge Achievements
- Inventory & Restaurant profit & loss management, food costing.
- Team handling, customer satisfaction by maintaining good feedbacks from them, good knowledge of all file works.
- Achieved highest ever SSG growth.
- Achieved 220% Delivery Growth & Highest ever sales.
Timeline
JUBILANT FOODWORKS LTD
DOMINOS PIZZA
01.2017 - Current
Service Manager
Tafe Tractor
06.2015 - 01.2017
Bachelor of Arts -
Bangabasi College
12th -
SAINTHIA HIGH SCHOOL
10th -
SAINTHIA PB VIDYAPITH
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