Salesforce Marketing Cloud
Pankaj Nathani
Associate Operations Manager
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Associate Operations Manager
Accenture
Mumbai
01.2021 - Current
- Oversee Operations of an Account with 40 Resources that includes Team Leads, Graphic Designers & Developers
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Developed and maintain operational guidelines for staff
- Prepared annual performance reviews on monthly and annual basis with clients.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Project Manager
Accenture
Mumbai
10.2013 - 02.2020
- Worked across multiple clients and regions like FMCG, Consumer imaging and Retail giants for their marketing needs
- Managed on-site transition of role in London for a week for Consumer imaging solutions. Adapting to unique challenges presented by the client.
- Liaised between research and production departments, coordinating iterative development efforts based on collected feedback.
- Analyzed projects to determine resource requirements.
- Reduced costs $25k by negotiating Localization and Creative agreements strategically.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Built and utilized reporting systems to keep customers and management in loop with latest information.
- Communicated with Creative and Web Developers team members to keep project on schedule.
Digital Content Coordinator
Accenture
Mumbai
03.2010 - 02.2013
- Used content management system to analyze user engagement and website traffic metrics.
- Managed content distribution to online channels and social media platforms.
- Directed content of website by gathering information and integrating data from other departments.
- Conducted regular content audits to identify gaps and redundancies of content.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
Customer Support Representative
Accenture
Mumbai
02.2008 - 02.2010
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Education
BBA - Computer Applications
Annamalai University
06.2008 - 06.2011
Post Graduate Diploma in Management - Marketing
Welingkars
Mumbai 06.2014 - 05.2016
Skills
Cost analysis and savings
Purchasing and planning
Budgeting
Project Management
Team Building
Employee reviews
Recruitment
Schedule Management
Written Communication
Planning and Coordination
Software
JIRA
MS Office
Amazon Vendor Central
Certification
Digital Marketing Associate Certificate
Timeline
Associate Operations Manager
Accenture
01.2021 - Current
Digital Marketing Associate Certificate
05-2020
Post Graduate Diploma in Management - Marketing
Welingkars
06.2014 - 05.2016
Project Manager
Accenture
10.2013 - 02.2020
Digital Content Coordinator
Accenture
03.2010 - 02.2013
BBA - Computer Applications
Annamalai University
06.2008 - 06.2011
Customer Support Representative
Accenture
02.2008 - 02.2010