Salesforce Marketing Cloud
Pankaj Nathani
Associate Operations Manager
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Associate Operations Manager
Accenture
Mumbai
01.2021 - Current
- Oversee Operations of an Account with 40 Resources that includes Team Leads, Graphic Designers & Developers
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Developed and maintain operational guidelines for staff
- Prepared annual performance reviews on monthly and annual basis with clients.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Project Manager
Accenture
Mumbai
10.2013 - 02.2020
- Worked across multiple clients and regions like FMCG, Consumer imaging and Retail giants for their marketing needs
- Managed on-site transition of role in London for a week for Consumer imaging solutions. Adapting to unique challenges presented by the client.
- Liaised between research and production departments, coordinating iterative development efforts based on collected feedback.
- Analyzed projects to determine resource requirements.
- Reduced costs $25k by negotiating Localization and Creative agreements strategically.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Built and utilized reporting systems to keep customers and management in loop with latest information.
- Communicated with Creative and Web Developers team members to keep project on schedule.
Digital Content Coordinator
Accenture
Mumbai
03.2010 - 02.2013
- Used content management system to analyze user engagement and website traffic metrics.
- Managed content distribution to online channels and social media platforms.
- Directed content of website by gathering information and integrating data from other departments.
- Conducted regular content audits to identify gaps and redundancies of content.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
Customer Support Representative
Accenture
Mumbai
02.2008 - 02.2010
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Education
BBA - Computer Applications
Annamalai University
06.2008 - 06.2011
Post Graduate Diploma in Management - Marketing
Welingkars
Mumbai 06.2014 - 05.2016
Skills
Cost analysis and savings
Software
JIRA
MS Office
Amazon Vendor Central
Certification
Digital Marketing Associate Certificate
Timeline
Associate Operations Manager
Accenture
01.2021 - Current
Digital Marketing Associate Certificate
05-2020
Post Graduate Diploma in Management - Marketing
Welingkars
06.2014 - 05.2016
Project Manager
Accenture
10.2013 - 02.2020
Digital Content Coordinator
Accenture
03.2010 - 02.2013
BBA - Computer Applications
Annamalai University
06.2008 - 06.2011
Customer Support Representative
Accenture
02.2008 - 02.2010
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