PANKAJ NAYAK
STORE MANAGER
BHUBANESWAR,ODISHA
Summary
To work an appropriate selling in a global organization that provides challenging work environment, openness and an excellent growth opportunity and exposure.
Overview
18
18
years of professional experience
Work History
Store Manager
Mohan Clothing Company Private
11.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cashier
Woodland Store
02.2012 - 11.2014
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Customer Service Associates
Reliance Foot Print
05.2011 - 02.2012
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Solved problems with products and services by providing customers with technical support.
Sales Executives
Big Bazzar
02.2010 - 04.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Sales Representative
Dabur India Limited
03.2006 - 01.2010
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
Skills
Patience
Understanding
Listening skill & creative thinking define my inner qualities
Analytical reasoning abilities - seeking, analyzing, comprehending & evaluating relevant information to solve problem making decision strategically
Familiar in operating MS-Windows, MS-Word, MS-Excel, Power Point & Access, Tally 90 and Print-media in CAC, Cuttack and Passed with 1st Division
ITI (Stenography Trade) from Govt ITI Cuttack passed in the year 2003 with 1st Division
Mobile Repairing Training from BOSE Cuttack in the year 2005 with 1st Division
Academic Qualification
- H.S.C. under B.S.E., Odisha in the year 1999 and secured 1st Division
- +2 Science under C.H.S.E., Odisha, in the year 2013 and secured 1st Division.
- Graduation under Shri Jagannath Sanskrit Vishvavidayala in the year 2023 and secured 1st Division.
Corestrength
- Honesty
- Sincerity
- Hardworking
Personal Information
- Date of Birth: 05/03/84
- Gender: Male
- Nationality: Indian
- Marital Status: MARRIED
Languages
English, Hindi & Odia
Disclaimer
I hereby declare that the all information furnished above is true to the best of my knowledge and belief.
Timeline
Store Manager
Mohan Clothing Company Private
11.2014 - Current
Cashier
Woodland Store
02.2012 - 11.2014
Customer Service Associates
Reliance Foot Print
05.2011 - 02.2012
Sales Executives
Big Bazzar
02.2010 - 04.2011
Sales Representative
Dabur India Limited
03.2006 - 01.2010