Pankaj Nayak

Working as GM (Sales & Design) from April 2024 until now in Guwahati (Assam) and handling the entire East Region team of the franchise model (onboarding franchise, sales, design, and operation) teams.

Job Description and Key Responsibilities:

• Build a business from 5 to 33 dealers in one year at my cohort.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
• Optimized sales funnel management, enhancing lead generation and conversion rates.
• Expanded market share by identifying and penetrating untapped markets.
• Build coordination between the sales, operations, and design teams to ensure positive onboarding of dealers and completion of client projects.

Worked as AGM (Sales) from March 22, 2022, to March 2024 in Guwahati (Assam) and handling the sales teams in Guwahati, Patna, Bhubaneswar, Raipur, and Ranchi.

Job Description and Key Responsibilities:

• Implementing effective customer service procedures to encourage positive feedback.
• Hiring, coaching, and training staff, monitoring performance, and offering mentoring to junior team members.
• Monitoring each project's individual and team performances, analyzing data trends to determine the best methods to improve sales results.
• Monitoring the continuous generation of customer referrals by delivering exceptional sales support.
• Making a sales strategy based on research of consumer buying trends and market conditions, and establishing a customer-centric focus to build customer loyalty and retention.
• Achieving sales goals and service targets by the team.
• Managing over 120 in-house team,5 territories and maintaining average sale conversion of every month.
• Developed territories from 0 to 5.5 crore generation per month.
• Developing Guwahati, Patna, Bhubaneswar, Raipur, and Ranchi businesses from the ground up and maintaining the right growth graph consistently.
• Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.

Worked as Regional Lead from July 2, 2018, to March 20, 2022, in Guwahati, Assam, and handled the North-East team across seven states, as well as the Sikkim team in the Home and Kitchen department's Demand Side.

Job Description and Key Responsibilities:

• Achieving the target monthly.
• Assign the target to the team, and follow up accordingly.
• DTR & Flagship Brand sale.
• Key account maintains and is always working on its progress.
• Manage the Demand Segment, both General and Modern trade.
• Team Building and Management. Business Development Strategies, Industry Knowledge.
• Make strategies and plans to achieve monthly assigned targets, and to achieve daily BAU.
• MIS data analysis, or Expanding Buyer Base. Increasing buyers' credibility to control RTO escalations and logistics issues.
• Daily lookup on returns and refund pendency to solve them timely.
• Help the sales team in arranging high-demand products on a daily basis by aligning them with the supply team and suppliers.
• Make schemes and offers to get a high number of ordering buyers, and to achieve a high GMV during the sale.
• I have extensive knowledge of sales, schemes, and prices of most major home and kitchen brands, such as Pigeon, Milton, Prestige, Hawkins, Bajaj, Usha, Butterfly, Brw, Alwin, and other consumer durable products that come under this category.

Worked as an Area Sales Manager from August 16, 2016, to June 2018 in Guwahati, dealing with sales and marketing.

Job Description and Key Responsibilities:

• Achieving the target monthly, half-yearly, and annually.
• Dealing with the dealer as per assigned area.
• Media and advertisement.
• Arrange events and promotions.
• Expand the business with advertising.
• Achieved the target below the amount assigned by the company in our area.
• Project visit in assigned area and deal with the contractor.
• Key accounts are maintained, and progress is always being worked on.
• The team handles both project and retail.
• Architect, builder, and contractor dealing in assigned area.
• Managed complaints with calm, clear communication, and problem-solving.

Worked as a Sr. Executive to Assistant Manager from July 8, 2012, to July 10, 2016, handled retail distributors, dealers, and projects via sales and marketing.

Job Description and Key Responsibilities:

• Achieving the target monthly, half-yearly, and annually.
• Maintained comprehensive brand and product knowledge to maximize sales opportunities and meet set targets.
• Documented orders and facilitated deliveries, following special requests of customers, to increase loyalty and retention.
• Grew brand awareness by increasing market penetration.
• Secured new clients through targeted prospecting and networking.
• Shared comprehensive brand and product knowledge to maximize sales.
• Identified and solved problems impacting sales management and business direction.
• Built a stable pipeline, harnessing multiple distribution channels and sales strategies.
• Developed engaging sales pitches to promote the products and services of the company.

Worked as a Sr. Technical Sales Executive, 28th July 2009 to 23rd Dec 2011, at Kolkata.

Job Description and Key Responsibilities:

• Appoint the dealer or the particular territory.
• Dealing with the dealer and getting the order, collection from the dealer.
• Channel sales.
• Expand the business.
• Achieved the sales target.
• Solved customer problems and resolved conflicts to maintain high satisfaction and product loyalty.
• Supported clients to make informed decisions based on cost and resource limitations.
• Cultivated professional client relationships by asking appropriate questions, identifying needs, and providing insightful information regarding products.