Cricket
Pankaj Panchal
Store Manager
Mumbai
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
19
19
years of professional experience
3
3
Languages
Work History
STORE MANAGER
TRENDY EYEWEAR
12.2020 - Current
- Oversaw staff schedules, optimizing resource management and efficiency. Performed comprehensive performance reviews to identify strengths and areas for improvement. Delivered necessary training to support employee growth and skill advancement.
- Optimized procedures for managing order returns and refunds.
- Analyzed employee performance routinely and offered insights for enhanced growth opportunities.
- Orchestrated arrangements for displays promoting new products and highlighted collections.
- Joined forces with team members to devise creative strategies for meeting business goals.
- acquired comprehensive understanding of local retail market and customer preferences.
- Conducted precise cash management activities involving deposits, withdrawals, and payments.
- Formulated innovative marketing strategies aimed at enhancing store sales.
- Generated weekly and monthly reports summarizing store operations, highlighting sales performance and expenses
- Fostered partnerships with vendors to secure favorable terms for goods procurement.
- Executed advertising campaigns across radio, television, print media, and online channels.
- Facilitated outstanding customer service through swift and effective inquiry resolution.
- Executed innovative merchandising strategies aimed at drawing in new customers while preserving loyalty of current ones.
- Sustained precise documentation of daily transactions through POS system.
- Directed daily functions concerning customer service, inventory management, and marketing.
- Executed vendor and supplier contract negotiations.
- Recruited talented professionals to manage challenges and obligations of business.
- Enhanced workforce capabilities by implementing targeted training programs.
- Sustained organized and hygienic work area
- Secured effective and streamlined functionality.
SALE ASSOCIATE
YATEEM OPTICIAN
09.2015 - 10.2020
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Engaged with guests to understand and anticipate customer service needs.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Built relationships with potential customers by providing helpful advice on product selection.
- Tagged new merchandise for sale and updated signs.
- Maintained inventory records for restocking purposes.
- Assisted with training new employees on sales procedures.
- Enticed customers with sales and promotions to boost sales.
- Supported loss prevention by helping identify theft.
- Cleaned shelves, counters, and tables.
- Arranged and display merchandise to promote sales.
- Inventoried stock and requisitioned new inventory.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Provided accurate information about products, prices and availability both in person and over the phone.
ASSISTANT STORE MANAGER
RELIANCE VISION EXPRESS
02.2012 - 07.2015
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees’ work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Keep records of purchases, sales, and requisitions.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
CAFE MANAGER
CAFE COFFEE DAY
05.2007 - 01.2012
- Accept payment from customers, and make change as necessary.
- Clean and organize eating, service, and kitchen areas.
- Communicate with customers regarding orders, comments, and complaints.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
- Perform personnel activities such as supervising and training employees.
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
- Monitor and order supplies or food items and restock as necessary to maintain inventory.
Education
Bachelor of business administration - Business Administration
Sikkim mainpal university
Sikkim, Gangtok10.2013
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Store operations
Team building
Operations management
Friendly and positive
References
References available upon request
Interests
Playing Chess
Timeline
STORE MANAGER
TRENDY EYEWEAR
12.2020 - Current
SALE ASSOCIATE
YATEEM OPTICIAN
09.2015 - 10.2020
ASSISTANT STORE MANAGER
RELIANCE VISION EXPRESS
02.2012 - 07.2015
CAFE MANAGER
CAFE COFFEE DAY
05.2007 - 01.2012
Bachelor of business administration - Business Administration
Sikkim mainpal university