Pankaj Pandey
Solution Architect | Microsoft Dynamics 365 | Power Platform
Kuala Lumpur
Summary
A results-driven Software Engineer with 10 years of experience specializing in Power Apps, Power Automate, and Microsoft Dynamics 365. Skilled in designing and implementing Model-Driven and Canvas Apps, automating business processes, and integrating enterprise systems. Expertise in CRM customization, workflows, plugins, and security configurations, ensuring optimized performance and user experience. Adept at working in Agile environments, gathering requirements, and delivering scalable solutions.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Senior CRM Developer
HR Tag Sdn Bhd(UOB)
Kuala Lumpur
09.2023 - Current
- Worked on delivering a quarterly release with multiple functionalities related to CASA.
- Developed new functionalities for the CASA application and successfully delivered enhancements.
- Customized and developed workflows, business rules, plugins, and JavaScript as required.
- Managed development and testing of multiple issues, including high-priority production issues.
- Created relationships, views, and optimized client-side scripting for customization.
- Ensured compliance with security, privacy, and performance standards.
Senior Technical Lead
HCL Technologies
Noida
09.2022 - 08.2023
- Customized and developed Power Apps and Power Automate solutions to meet client requirements.
- Evaluated emerging technologies and tools to identify opportunities for innovation.
- Provided technical leadership and ensured solutions adhered to best practices and industry standards.
- Led technology evaluation initiatives to optimize system performance.
Associate Consultant
Cybage Software Private Limited
Pune
08.2020 - 09.2022
- Designed and implemented Dynamics 365 CRM solutions for survey management and analytics.
- Developed advanced security models and access controls.
- Conducted training sessions for end-users and IT teams.
- Managed data integration and customization projects, ensuring high-quality deliverables.
Senior Developer
Cognizant Technology Solutions
Bangalore
08.2018 - 08.2020
- Led CRM migration projects, transforming legacy systems into modern Dynamics 365 applications.
- Designed and implemented Power Apps model-driven solutions.
- Developed Power Automate workflows for process automation.
Associate Consultant
Apar Technologies
Noida
06.2017 - 08.2018
- Customized CRM solutions for HR management and educational sectors.
- Developed workflows and dashboards to automate processes and enhance user experience.
- Prepared deployment documents and managed system deployments across environments.
Senior Systems Engineer
Infosys Technologies
Chennai
10.2014 - 03.2017
- Worked on CRM solutions for student information systems and government projects.
- Implemented custom entities, workflows, and SSRS reports to meet project requirements.
- Ensured solutions were aligned with security and compliance standards.
Education
Bachelor of Technology - Information Technology
Uttar Pradesh Technical University
Ghaziabad,Uttar Pradesh,India 08.2009 - 06.2013
Skills
Microsoft Dynamics 365, Power Platform (Power Apps, Power Automate, Power Virtual Agents)
Programming & Tools: ASPNet, C#, Web API, JavaScript, XML, SSRS reports, CRM REST BUILDER, Ribbon Workbench
Methodologies: Agile, System Design, Architecture Planning, Risk Management
Certification
MB2-716: Microsoft Dynamics 365 Customization & Configuration.
Timeline
Senior CRM Developer
HR Tag Sdn Bhd(UOB)
09.2023 - Current
Senior Technical Lead
HCL Technologies
09.2022 - 08.2023
Associate Consultant
Cybage Software Private Limited
08.2020 - 09.2022
Senior Developer
Cognizant Technology Solutions
08.2018 - 08.2020
Associate Consultant
Apar Technologies
06.2017 - 08.2018
Senior Systems Engineer
Infosys Technologies
10.2014 - 03.2017
Bachelor of Technology - Information Technology
Uttar Pradesh Technical University
08.2009 - 06.2013
MB2-716: Microsoft Dynamics 365 Customization & Configuration.
MB2-712: Microsoft Dynamics CRM 2016 Customization & Configuration.
MB-210: Microsoft Dynamics 365 for Sales
MB-400: Microsoft Power Apps + Dynamics 365 Developer
AZ-900: Microsoft Certified: Azure Fundamentals
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