Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pankaj Parmar

Bengaluru

Summary

Senior Technical Advisor with 12+ years of experience in Exchange Online, Identity, Security, and Compliance within Microsoft 365 environments. Skilled in managing hybrid and cloud deployments, driving SCIM-aligned identity lifecycle management, and embedding enterprise-grade security frameworks.

  • Deep expertise in Microsoft Entra ID, SCIM, Exchange Online, Microsoft Purview, and implementing Conditional Access, MFA, RBAC, and Zero Trust architectures.
  • Proven leadership in technical advisory roles, providing SME guidance, resolving escalations in authentication and access, and enabling customers to adopt security and compliance best practices.
  • Progressive career growth across messaging and identity management, from enterprise disaster recovery and RCA at Bertelsmann → hybrid identity and Exchange migrations at Convergys → enterprise messaging security and compliance at HCL → to current advisory leadership at Microsoft.

Overview

15
15
years of professional experience

Work History

Partner Technical Advisor

Microsoft
08.2018 - Current
  • Delivered SME guidance on Exchange Online and Entra ID (Identity) across hybrid and cloud models, ensuring secure, scalable, and compliant deployments for enterprise customers.
  • Acted as primary escalation point for authentication, directory sync, and access control challenges, with a strong focus on SCIM-based provisioning, deprovisioning, and identity lifecycle automation.
  • Designed and advised on end-to-end SCIM integrations to streamline user onboarding/offboarding across SaaS applications, improving security and reducing operational overhead.
  • Partnered with stakeholders to implement Conditional Access, MFA, RBAC, and Identity Protection policies, embedding Zero Trust principles into identity and access strategies.
  • Guided organizations in configuring and optimizing EOP, anti-phishing, journaling, and retention policies, aligning with regulatory compliance and data governance standards.
  • Produced actionable insights for Microsoft product engineering, directly shaping improvements in identity diagnostics, SCIM adoption patterns, and compliance tooling.
  • Designed and delivered readiness programs, workshops, and playbooks on EXO + Identity + SCIM best practices, reinforcing customer adoption of secure identity lifecycle management.

Track Lead - Messaging

HCL Technologies
08.2016 - 08.2018
  • Directed operations of enterprise messaging platforms (Exchange / O365), embedding security, DLP, journaling, and retention policies to ensure compliance.
  • Collaborated closely with AD/Identity teams to strengthen authentication, RBAC, and Conditional Access controls within hybrid messaging environments.
  • Led hybrid migrations (Exchange → O365), ensuring seamless identity synchronization, authentication reliability, and compliance alignment.
  • Served as SPOC for escalations at the intersection of identity, messaging, and compliance — developing expertise that directly supports SCIM-driven lifecycle management.
  • Introduced automation for recurring identity-linked tasks in messaging, improving efficiency and aligning with modern identity lifecycle governance principles (early SCIM alignment).

Technical Lead - Exchange Online

Convergys
01.2014 - 08.2016
  • Administered Exchange Hybrid environments and implemented Forefront Identity Manager (FIM) for multi-forest identity synchronization — an early SCIM-aligned responsibility in lifecycle governance.
  • Configured and enforced RBAC policies to secure messaging access and ensure compliance with internal controls.
  • Managed federation and authentication workflows via Microsoft Federation Gateway, enabling secure cross-org collaboration.
  • Delivered Exchange migrations (cutover, staged, PST imports) with strong oversight on compliance and retention policies.
  • Served as escalation point for identity, access, and compliance gaps across messaging workloads, reinforcing secure hybrid adoption.

Senior Escalation Engineer

Arvato Bertelsmann Marketing
10.2010 - 01.2014
  • Served as primary escalation point for Tier-2/3 incidents, resolving complex Acronis backup, recovery, and disaster recovery cases across on-premises and cloud environments.
  • Supported Exchange Server (2010/2013) in scenarios involving backup/restore, DAG recovery, and mailbox database protection, ensuring high availability of enterprise messaging.
  • Conducted deep Root-Cause Analysis (RCA) on recurring failures and collaborated with product engineering teams to drive permanent fixes and platform stability.
  • Safeguarded business continuity by validating restores for mail flow, public folders, and user mailboxes, consistently achieving defined RPO/RTO targets.
  • Partnered with enterprise clients to recover business-critical messaging data, often under high-pressure SLAs.
  • Authored technical documentation and KBs, streamlining recovery playbooks and mentoring Tier-1 engineers for faster case resolution.

Education

Bachelor in Computer Applications - Computer Applications

Sikkim Manipal University
Gangtok, India
08-2013

Skills

  • Exchange Online & Messaging: Expertise in hybrid deployments, migrations, and enterprise messaging operations with compliance alignment
  • Identity & SCIM: Strong background in identity lifecycle management, directory sync, provisioning/deprovisioning, and SCIM-aligned automation
  • Security & Compliance: Hands-on with Conditional Access, MFA, RBAC, DLP, journaling, retention, and Zero Trust frameworks
  • Disaster Recovery & Continuity: Proven ability in backup/restore, DAG recovery, and meeting RPO/RTO targets for mission-critical systems
  • Technical Escalations: Experienced in Tier-2/3 troubleshooting, RCA, and cross-domain issue resolution involving messaging, identity, and compliance
  • Customer Advisory & Enablement: Delivered SME guidance, workshops, and readiness programs shaping adoption of Microsoft 365 security and identity best practices
  • Engineering Feedback Loop: Partnered with product teams to influence improvements in identity diagnostics, SCIM adoption, and compliance tooling

Timeline

Partner Technical Advisor

Microsoft
08.2018 - Current

Track Lead - Messaging

HCL Technologies
08.2016 - 08.2018

Technical Lead - Exchange Online

Convergys
01.2014 - 08.2016

Senior Escalation Engineer

Arvato Bertelsmann Marketing
10.2010 - 01.2014

Bachelor in Computer Applications - Computer Applications

Sikkim Manipal University

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