PANKAJ RAHAR
Infra Lead | IoT Solution & Sales Specialist
Bahadurgarh
Summary
Results-driven professional with proven experience in infrastructure management, change coordination, and enterprise sales within the telecom domain. Skilled in selling connectivity solutions such as Dark Fiber while expanding expertise into IoT and smart infrastructure. Strong at mapping technical capabilities to business needs, leading customer engagements, and driving digital transformation initiatives.
Overview
3
3
years of professional experience
2
2
Languages
Core Competencies
• IoT Solution Understanding (BMS, EMS, Smart Infrastructure)
• Enterprise & B2B Sales (Dark Fiber)
• Customer Engagement & Value Proposition Mapping
• Solution Design Coordination & Pre-Sales Documentation
• Change & Infra Management
• Stakeholder Communication & RCA Management
IoT & Solution Sales Expertise
• Good understanding of IoT technologies like BMS and EMS with focus on energy and asset monitoring.
• Ability to translate technical features into business outcomes for industries such as manufacturing and smart
cities.
• Experienced in sales of connectivity solutions like Dark Fiber and Bandwidth to enterprise clients.
• Conducts client discovery sessions to identify operational challenges and recommend value-driven solutions.
• Collaborates with engineering and product teams to deliver scalable, cost-effective solutions.
• Prepares proposals and RFP responses highlighting solution benefits, differentiation, and ROI.
• Builds lasting client relationships ensuring satisfaction and long-term business growth.
Work History
Infra Lead & Change Management Lead
Constl Technologies Pvt. Ltd.
10.2024 - Current
- Coordinating change requests across multiple teams while ensuring minimal impact on live network services
- Planning and executing scheduled changes with effective rollback strategies and stakeholder communication
- Driving post-implementation reviews and root cause analysis for critical incidents
- Ensuring process adherence as per organizational change management policies and timelines
Technical Support Specialist (Transmission Domain)
Constl Technologies Pvt. Ltd.
04.2024 - 09.2024
- Provided L2/L3 technical support for transmission network issues in DWDM, OTN, and related technologies
- Engaged in real-time fault handling, alarm analysis, and performance monitoring
- Worked closely with NOC teams, field engineers, and vendors for timely resolution of faults
- Leveraged experience from Airtel NOC to maintain SLA and ensure network stability
Network Engineer (Transmission)
Bharti Airtel Ltd. (Payroll: V5 Global Services Pvt. Ltd.)
06.2022 - 04.2024
- Prompt troubleshooting of various alarms generated by network elements
- Fault management and alarm monitoring through NMS platforms
- Addressed hardware faults, degradation/errors, and span losses within SLA
- Coordinated with field teams, NMT, and area managers for issue resolution
- Interacted with equipment vendors for hardware support and escalation
- Generated RCA and incident reports for planned and unplanned outages
Education
B.Tech - Electronics & Communication Engineering
01.2013 - 01.2017
HSC (12th) - undefined
01.2012 - 01.2013
SSC (10th) - undefined
01.2010 - 01.2011
Skills
Change Management
Accomplishments
- Created onboarding strategies and documentation for new joiners
- Designed IT support workflow between team, application, and infrastructure units
- Received best idea award to automate the PM Activities.
- Rolling out the Smart Helmet for the field operation to reduce the MTTR and improve customer experience.
Interests
Internet Surfing
Music & Photography
Traveling
Gym
Tools Technologies
Ciena Blue Planet MCP, Huawei I-Manager & U2000, CIENA One Control V6.3.0, ADR (Nokia) NMS, TEJAS NMS v5.0, ECI NMS v9 & v11, NPT NMS, BMC Remedy 7.1 & 9.1, IBM Netcool, Cygnet, WFM, RFMS, GIS, C6500, C8700, C5400, C6200, C5160, C3930, OSN 8800, 9800, 1800, 1500, 6800, 7500, 3500, XDM2000, XDM100, BG-20/30/40/60, N1200P, N1600, NPT1600C, NPT1800, NPT1020, TJ1600, TJ1310, TJ1250, TJ1610, TJ100ME, A2500, A1500
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. Ashok Rahar
- Date of Birth: 06/08/95
- Gender: Male
- Nationality: Indian
Timeline
Infra Lead & Change Management Lead - Constl Technologies Pvt. Ltd.
10.2024 - Current
Technical Support Specialist (Transmission Domain) - Constl Technologies Pvt. Ltd.
04.2024 - 09.2024
Network Engineer (Transmission) - Bharti Airtel Ltd. (Payroll: V5 Global Services Pvt. Ltd.)
06.2022 - 04.2024
Maharshi Dayanand University (MDU) - B.Tech, Electronics & Communication Engineering
01.2013 - 01.2017
PDM Public School - HSC (12th),
01.2012 - 01.2013
Bal Bharti School - SSC (10th),
01.2010 - 01.2011