Pankaj Raina

Dynamic and results-oriented professional with over 10 years of experience in enterprise networking, technical escalations, and customer engagement, poised to transition into a leadership-focused role. Demonstrated expertise in leading cross-functional teams, managing high-severity incidents, and implementing process improvements that significantly enhance operational efficiency and customer satisfaction. Skilled in stakeholder management and mentoring teams while aligning technical solutions with overarching business objectives. Recognized for strong ownership, strategic problem-solving abilities, and the capacity to build collaborative relationships that foster both technical excellence and team development.

AMP-4.0

• Recipient of the Radical Ownership Award – FY'25, for exemplary accountability and end-to-end ownership in resolving critical issues.
• TAC Stellar Awards – Q1 FY24.
• Toastmaster Best Table Topic Speaker - May 2023.
• Recognition by Expert care team - escalation for SGH - 2023 July.
• Partner training - Mar 2023.,
• Team Coaching and Ramp up - Jan 2022.
• Contribution on escalation handling - Oct 2021.

Delivered technical sessions as a speaker in TAC Talk Horizon (TTH), sharing expertise and best practices to enhance team knowledge and skills.

• Quantum Key Distribution (QKD) - FY25.
• Cloud Monitoring & Managed Cat Sw with High Availability (ESI mLAG) - FY'24.

• Enabled & equipped team members with the necessary training & capabilities to troubleshoot technical issues.
• Technical Interview and technical ramp up program for new hires.
• Effectively and productively Escalation handling.
• Facilitating weekly technical/knowledge sharing session.

Data:- May, 29th 2024. Pankaj Raina

• Supervised team of 10 staff members.
• Documented and resolved 10+CAP cases which led to Improve Team CXSAT.
• Collaborated with team of 8 in the development of Build High Touch Team for Catalyst Center (SDAccess).