Summary
Overview
Work History
Education
Skills
Personal Information
Dialects
Websites
Certification
Accomplishments
Affiliations
Timeline
Generic
Pankaj Rathod

Pankaj Rathod

Bengaluru

Summary

Experienced Quality Analyst conducts stability tests with good eye for noticing deviations from expected trends. Brings expertise in complex data analysis and data delivery to team. Successfully maintains compliance with company standards to improve efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Career Break

NA
Bengaluru
04.2024 - Current
  • Leadership Development: Engaged in leadership skill enhancement through various documentaries, fostering a deeper understanding of effective management practices.
  • Technology Upskilling: Gained proficiency in cutting-edge technologies, including AI and ML, exploring their positive impact on daily life and various industries.
  • Public Speaking Improvement: Actively worked on public speaking skills, enhancing communication abilities for professional and personal growth.
  • Diverse Reading: Studied influential books such as "Ikigai," "The 48 Laws of Power," "What Every Indian Should Know Before Investing," and "How to Win Friends and Influence People," broadening my perspective on personal development and strategic thinking.
  • Self-Directed Learning: Committed to continuous learning and self-improvement, equipping myself with valuable skills and knowledge to contribute effectively in future roles.

Senior Quality Analyst (Team Lead - Shadow)

PhonePe Pvt. Ltd.
Bengaluru
11.2020 - 04.2024
  • Efficiently collaborated with Design, Automation, Product, Prod-Ops, and Category teams to enhance the end-to-end customer product journey.
  • Led the Partner Site Quality team, overseeing two partner sites with 12+ Quality Analysts and 4+ trainers.
  • Conducted audits and provided feedback and insights for the Social Media, PlayStore/AppStore & Grievance team.
  • Managed stakeholder relationships for partner sites, focusing on TnTQ governance and performance.
  • Developed Standard Operating Procedures (SOPs) for the Training and Quality teams.
  • Led monthly team meetings and planning sessions.
  • Prepared weekly, monthly, and quarterly business reviews.
  • Oversaw the onboarding and certification of new Quality Analysts.
  • Audited the auditors for partner sites.
  • Conducted DSAT/CSAT analysis.
  • Created case studies for the Process Design team and offered process improvement recommendations.
  • Designed and implemented a Rewards and Recognition (R&R) program for the Centre of Excellence.
  • Conducted quality and process calibrations for partner sites.
  • Reviewed training curriculum and e-learning modules for effective dissemination.
  • Collaborated with the Knowledge Management team, consisting of two KM Specialists, to update and enhance the knowledge base.

Senior Technical Specialist (Acting QA)

SemaConnect
Bengaluru
02.2020 - 11.2020
  • Skilled at working independently and collaboratively in a team environment
  • Worked flexible hours across night, weekend and holiday shifts
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Handing Premium EV customer across North America & Canada
  • Collaborating with Design, Automation, Product & Category team for improving business metrics

Senior Social Media Specialist

Telligent Support LLP (Niantic/Rockstar/SuperCell)
Bengaluru
02.2016 - 08.2019
  • Handled official Twitter accounts of world class Android/iOS gaming companies like Niantic, Supercell and Rockstar games
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers
  • Increased customer engagement through social media
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses
  • Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases

Education

BE - Electrical, Electronics And Communications Engineering

Vinayaka Missions University
Chennai
07-2012

AISSCE - Science Education

Vikas Vidyaniketan
Vizag
03-2008

CISCE -

Saint Vincent's Convent
Odisha
03-2006

Skills

  • Team collaboration
  • Stakeholder Management
  • Team building
  • Excellent Communication
  • Decision-Making
  • ISO:9001 Lead Auditor
  • Social Media
  • Trust & Safety
  • Mutual Funds
  • Stock Broking
  • LMS
  • 7 QC Tools
  • Six Sigma Green Belt
  • Office 365
  • Power BI
  • Figma
  • Critical Thinking
  • Data Analytics
  • SQL & OOPS [Basics]

Personal Information

  • Date of Birth: 12/09/88
  • Nationality: Indian
  • Marital Status: Single

Dialects

Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odia
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Japanese
Intermediate (B1)
B1
Kannada
Beginner
A1

Websites

Certification

  • ISO 9001: 2015 Lead Auditor
  • Lean Six Sigma Yellow Belt (ICYB): KPMG
  • NISM Series VII: Securities Operations and Risk Management Certification Examination [SEBI]
  • NISM-Series-VI: Depository Operations Certification Examination [SEBI]
  • Software Testing & Automation [QTP - Manual & Automation]: [Testing Campus]
  • Embedded Systems and Mobile Technology: [Matrix Cube]
  • Swarm Robotics: Indian Institute of Technology, Bombay
  • Ethical Hacking: [Rivest-Shamir-Adleman]
  • Prasar Bharati: Doordarshan Kendra
  • Japanese Language Proficiency: Hayakawa Japanese Language School & Cultural Center

Accomplishments

  • Silver Medal & Proficiency Award: University rank holder (2nd) in "ECE DEPT" from academic year 2008-2012.
  • Proficiency Award: Achieved the highest score in the university during the 4th semester, with a remarkable 94.89%, setting a new record after 12 years.
  • Certificate of Merit: Achieved second place in the district essay writing competition, awarded by Bhutpurba Sainik Sangathan (Satyamev Jayate) in September 2005 [Odisha]
  • Certificate of Merit: From "Orissa State Talent Scholarship Examination," issued by World Health & Education Services, Orissa, in February 2004.

Affiliations

  • Participated in blood donation camp Chennai Corporation AIDS Prevention & Control Society
  • Member of Students Cultural Association, Vice-Captain of College Cricket Team, Exam Coordinator For Juniors. [2006-2008]
  • Placement Incharge, Dance & Choreography, Symposium & Seminars, Workshops. [2008-2012]
  • Conducted motivation and personality development classes for juniors, guiding them in selecting the right career path.

Timeline

Career Break

NA
04.2024 - Current

Senior Quality Analyst (Team Lead - Shadow)

PhonePe Pvt. Ltd.
11.2020 - 04.2024

Senior Technical Specialist (Acting QA)

SemaConnect
02.2020 - 11.2020

Senior Social Media Specialist

Telligent Support LLP (Niantic/Rockstar/SuperCell)
02.2016 - 08.2019

BE - Electrical, Electronics And Communications Engineering

Vinayaka Missions University

AISSCE - Science Education

Vikas Vidyaniketan

CISCE -

Saint Vincent's Convent

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Pankaj Rathod