Summary
Overview
Work History
Education
Skills
Certification
Languages
Tools & Technologies
Timeline
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Pankaj Saini

Mohali, Punjab

Summary

Results-driven Account Manager with over 3+ years of experience in managing B2B client relationships, project coordination, and revenue growth initiatives. Skilled in requirement gathering, team collaboration, invoicing, and stakeholder communication. Proven track record in supporting lead generation and email marketing campaigns, while driving upselling and client satisfaction. Adept at balancing multiple priorities, ensuring timely delivery of high-quality solutions, and contributing to overall business growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Account Manager - B2B

BootesNull
Mohali
01.2023 - Current
  • Manage B2B client communication and long-term relationships.
  • Gather project requirements, and align them with internal teams.
  • Coordinate with the design, development, and QA teams for timely delivery.
  • Handle invoices, follow-ups, and payment tracking.
  • Negotiate scope, pricing, and timelines with clients.
  • Drive upselling and cross-selling to boost account revenue.
  • Present regular performance updates, and strategic suggestions.
  • Resolve client issues promptly to ensure satisfaction and retention.
  • Negotiated contracts with clients to maximize profitability.
  • Conducted market research to identify potential customers.

Associate-Digital Sales

Coolbootes
Gurugram
02.2022 - 11.2022
  • Supported the execution of multiple lead generation and email marketing campaigns.
  • Established streamlined processes to meet quality standards and deadlines.
  • Managed client relationships and stakeholder expectations, ensuring ongoing engagement and satisfaction.
  • Analyzed campaign performance and ROI to drive data-backed business decisions.

Education

MBA - Marketing And Finance

SD Institute of Management & Technology
Yamuna Nagar
08-2022

Skills

  • Client relationship management
  • Project management
  • Invoice processing
  • Contract negotiation
  • Market research
  • Data analysis
  • Email marketing
  • Team collaboration
  • Lead generation
  • Vendor management

Certification

  • Project Management (Udemy)

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Tools & Technologies

  • Marketing & Data Analytics: Power BI, Tableau
  • Email Marketing Tools: Gmass, Brevo, SendGrid, Mailchimp
  • Business Tools: MS Excel, Advanced Excel, Apollo, Hunter

Timeline

Account Manager - B2B

BootesNull
01.2023 - Current

Associate-Digital Sales

Coolbootes
02.2022 - 11.2022

MBA - Marketing And Finance

SD Institute of Management & Technology

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Pankaj Saini