Pankaj Samanta
Contai
Summary
I am dedicated worker with strong communication abilities and a positive attitude. I strive to make a positive impact in any environment.
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach.
Educated individual with expertise in various sectors. An energetic personality coupled with terrific upselling skills. Ready to join a new organization in the role of Customer Service Executive.
Highly astute Customer Service Executive finding effective resolutions for issues. Promoting dynamic listening and team collaboration skills. Looking for a customer service role at a new company.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Executive
AI Airport Services Limited
Kolkata
09.2022 - Current
- Bay check out and engineering cleaness.
- All equipment Arrange.
- Arrival Flight unloading and departure flight loading.
- Flight All paper check out and captain cleaness and etc.
- Provided support during check-in processes, enhancing customer experience.
- Coordinated with airport staff to ensure smooth passenger flow during peak times.
- Managed flight information updates and communicated changes to passengers.
- Assisted customers with inquiries and resolved issues efficiently.
- Handled lost luggage claims and facilitated timely resolutions for travelers.
- Trained new team members on customer service protocols and procedures.
- Collected feedback from customers to improve service delivery standards.
- Maintained accurate records of customer interactions in the database system.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Communicated effectively with team members to ensure timely response times for customers.
- Provided technical support when necessary to resolve complex problems.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Ensured that all customer queries were handled quickly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Responded promptly to emails sent by customers seeking assistance.
- Assisted customers with product returns or exchanges according to established guidelines.
Customer Service Executive
AI AIRPORT SERVICES LIMITED
Kolkata
09.2022 - Current
- Documents scanned and Aerobil number check out.
- Flight meet cargo import and export Documents collected.
- Customs clearance in valuable item and others.
- Export cargo properly loaded Aircraft and import cargo properly check and send to import warehouse.
- Export cargo loaded in pallet and release to ramp.
Customer Service Executive
AI AIRPORT SERVICES LIMITED
09.2022 - 02.2023
- Company Overview: Commercial
- Answered the phone and helped with queries/complaints, remaining professional at all times.
- Served and assisted customer on checkouts.
- Created a welcoming environment and provided excellent customer service.
- Strong knowledge of current safety requirements.
- At all airport mainly passenger check in, Airline ticket, reservations, Boarding and all terminal functions.
- Passengers as well as Airlines satisfaction is the key requirement.
- And all shifts work and All customers smiling behavior.
- Commercial
Covid Data Work
MAJNA BPHC
02.2021 - 08.2022
- Company Overview: Govt. Hospital
- Answered incoming calls and addressed customer inquiries and complaints in a professional manner.
- Met and exceeded individual and team targets.
- Ensured a clean and safe work environment at all times.
- Maintained accurate daily records of customer interactions.
- Demonstrated courteous and friendly behavior towards customers in accordance with COVID-19 safety protocol.
- Govt. Hospital
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
Education
Master of Arts - History
Vidyasagar University
Medinipur 04.2018 - 05/2020
Bachelor Of Arts - History honers
Deshapran Mahavidyalaya
Advance Diploma In Financial Accounting (ADFA) - Computer Applications Development
Laloni Computer Academy
Contai 11.2015 - 12.2016
Higher Secondary Education -
Contai Model Institution
Secondary Education -
Kishar nagar sachindra sikhsa sadan
Some College (No Degree) - Artificial Intelligence
IIT KHARAGPUR
KharagpurSome College (No Degree) - National service scheme
Vidyasagar University
MedinipurSkills
- I seek challenging opportunities where I can fully use my skills
Projects
02/12, 03/12, School Projects - Art of thermocal. 10/22, 01/24, Customer Service - Conflict resolution and handling complaints.
Hobbies and Interests
- Cricket
- Listening to story books
- Songs
- Running
- Traveling
Personal Information
Date of Birth: 09/02/98
Languages
Bengali
First Language
English
Advanced
C1
Hindi
Proficient
C2
Punjabi
Advanced
C1
Timeline
Customer Service Executive
AI Airport Services Limited
09.2022 - Current
Customer Service Executive
AI AIRPORT SERVICES LIMITED
09.2022 - Current
Customer Service Executive
AI AIRPORT SERVICES LIMITED
09.2022 - 02.2023
Covid Data Work
MAJNA BPHC
02.2021 - 08.2022
Master of Arts - History
Vidyasagar University
04.2018 - 05/2020
Advance Diploma In Financial Accounting (ADFA) - Computer Applications Development
Laloni Computer Academy
11.2015 - 12.2016
Bachelor Of Arts - History honers
Deshapran Mahavidyalaya
Higher Secondary Education -
Contai Model Institution
Secondary Education -
Kishar nagar sachindra sikhsa sadan
Some College (No Degree) - Artificial Intelligence
IIT KHARAGPUR
Some College (No Degree) - National service scheme
Vidyasagar University