Pankaj Save
Palghar
Summary
Accomplished 19 years of quality experience in service management professional, Results-driven Area Service Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and customer relationship management. Excel at problem-solving, communication, and adaptability, ensuring seamless operations and client satisfaction. Committed to improving service delivery through innovative solutions and effective team management.
Overview
21
21
years of professional experience
Work History
Assistant Manager
HARMAN
03.2025 - Current
- Monitor the Performance of service Location
- Handling Escalation and Support the Service Partners to Close the Escalation
- Visiting Distributer and Key Retailer
- Reweaving daily Pending,TAT,KPI to take necessary action and ensure the partner meet SLA.
- Provide the Alternate solution for PNA cases
CENTER MANAGER
OnePlus
04.2024 - 02.2025
- Established customer service standards for the center and monitored performance of staff against those standards.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
AREA SERVICE MANAGER
Realme India
10.2021 - 12.2023
- To do monthly audit to ensure that service centers meets the standard criteria.
- Conceptualizing, planning and organizing the initiatives to enhance customer/retailer experience with service.
- Identifying issues of the ASC/ASP and give optimum solution so as to bring the brand recommendation.
- Monitor the performance of service Locations.
- Handling Escalations and support the service centers to run operation smoothly.
- Expand service Network in-line with Service growth.
- Checking daily pending, customer TAT report and Re repair cases of the service centers and even to take necessary action to reduce Re repair cases and ensure the center meets SLA and desires KPI's.
CENTER MANAGER
CTDI-INDIA/RSI
02.2017 - 09.2021
- To handle service center of Huawei for Borivali Location.
- Conceptualizing, planning and organizing the initiatives to enhance customer/retailer experience with PMS, CSPM, CCP service.
- Handling Escalations and support the service centers to run operation smoothly.
- Checking daily pending, customer TAT report and Re repair cases of the service centers and even to take necessary action to reduce Re repair cases.
SERVICE MANAGER
SG InfoTech
08.2011 - 01.2017
- To handle service center of SAMSUNG for Borivali Location.
FIELD SERVICE SPECIALIST
Meridian Telecom Pvt. Limited.
06.2010 - 07.2011
- To handle service centers of the company for Fly Mobile handset for entire Mumbai.
- To do monthly audit to ensure that service centers meets the standard criteria.
- Identifying issues of the Customers and give optimum solution so as to bring the brand recommendation.
- Monitor the performance of service Locations and provide training to front desk coordinator, engineer.
- Handling Escalations and support the service centers to run operation smoothly.
- Checking daily pending, customer TAT report and Re repair cases of the service centers and even to take necessary action to reduce Re repair cases and ensure the center meets SLA and desires KPI's.
TEAM LEAD
Salora International Ltd.
03.2009 - 05.2010
- To handle service centers of the company for HTC, Karbbon, Mobell Mobile handset for entire Mumbai.
- To do monthly audit to ensure that service centers meets the standard criteria.
- Handling Escalations and support the service centers to run operation smoothly.
- Checking daily pending, customer TAT report and Re repair cases of the service centers and even to take necessary action to reduce Re repair cases and ensure the center meets SLA and desires KPI's which decided by Clients.
TEAM LEAD
RT Outsourcing Services Ltd
08.2007 - 03.2009
- To handle service centers of the company for HTC, Micromax Mobile.
- Given training to engineer for better productivity.
- Record keeping of handset received for repair through the software designed by RT Outsourcing services ltd, named 'CIRIMS'.
- Monitoring the TAT performance and Re repair cases and set plan for decrease rerepair ratio.
- Handling Escalation And Technical Support for Sony Eriksson (Pli) in Entire West.
SERVICE ENGINEER
Nokia Mobiles India Private Limited
03.2006 - 07.2007
SERVICE ENGINEER
Nokia Mobiles India Private Limited
05.2004 - 02.2006
Education
SSC -
Maharashtra State Board
BBA -
MGVIMT
07.2024
Advance certificate diploma - Mobile repairing, Telecommunications Engineering
Govt. Polytechnic College
01.2003
HSC - PHYSICAL SCIENCES: Science Education
M.K Jr Collage Chinchani
Mumbai01.2002
Skills
- Customer relationship
- Organizational skills
- Presentation skills
- NPS
- Customer Satisfaction
- Report Management
- Process Training
- Service Delivery
- Workforce Planning
- Operational Efficiency
Accomplishments
- Best Center Manager, 04/2017
- Google 4.8 Star Rating for Good Customer Service
Timeline
Assistant Manager
HARMAN
03.2025 - Current
CENTER MANAGER
OnePlus
04.2024 - 02.2025
AREA SERVICE MANAGER
Realme India
10.2021 - 12.2023
CENTER MANAGER
CTDI-INDIA/RSI
02.2017 - 09.2021
SERVICE MANAGER
SG InfoTech
08.2011 - 01.2017
FIELD SERVICE SPECIALIST
Meridian Telecom Pvt. Limited.
06.2010 - 07.2011
TEAM LEAD
Salora International Ltd.
03.2009 - 05.2010
TEAM LEAD
RT Outsourcing Services Ltd
08.2007 - 03.2009
SERVICE ENGINEER
Nokia Mobiles India Private Limited
03.2006 - 07.2007
SERVICE ENGINEER
Nokia Mobiles India Private Limited
05.2004 - 02.2006
Advance certificate diploma - Mobile repairing, Telecommunications Engineering
Govt. Polytechnic College
SSC -
Maharashtra State Board
BBA -
MGVIMT
HSC - PHYSICAL SCIENCES: Science Education
M.K Jr Collage Chinchani
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