Pankaj Sharma
Senior Operations Executive
Mumbai
Summary
Customer service Specialist with 5.5 years of experience in customer service, Import / Export, and customer escalation. Assisting customers with issues on emails and calls for the best customer experience. Uses knowledge of a specific service or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Performs other related duties as assigned.
Overview
8
8
years of professional experience
1
1
Certificate
1
1
Language
Work History
Senior Operation Executive
WNS Information Processing Service India Pvt Ltd
Mumbai
12.2020 - Current
- Consolidation & Operation Process
- 1. Verify Documents received from customers such as Commercial invoice, packing list, bill of landing, certificate of origin & various inspection certificates.
- 2. Creating House Bill of Lading and Forwarder cargo receipts, as per the information provided from customer and overseas offices.
- 3. Following up with the overseas team for timely dispatch of and documents according to the shipments.
- 4. Creating waybill and EDI for shipments within KPI of 4 working hours.
- Import & Export Billing Process
- 1. Releasing containers to the customer and vendors as per the requirements.
- 2. Send cargo arrival notices within 3 days of the vessel arrival to the customer and cargo manifest to the local customs.
- 3. Checking Import related documents and payment status prior to the release of any containers.
- 4. Assisting overseas area offices to release customer-related issues and follow up.
- 5. Sharing daily and weekly productivity reports to the management..
Senior Phone Banking Officer
HDB Financial Service
Mumbai
07.2018 - 09.2019
- ROLE & RESPONSIBILITY
- 1) Supporting customers in their card related queries and providing resolution for scenarios of blocking of card, and any misuse of card for fraudulent transaction
- 2)Providing client information of usage of international card as well as taking feedback from customers related to improvements
- 3) Progress providing to superior of weekly base and providing details of Unauthorized call
- 4) Helping regarding of customer on different card of HDFC bank
- 5) Used CRM system daily to maximize service opportunities and enhance communication
Sales Executive
DMart - Avenue Supermarts Ltd
Bhayandar
09.2015 - 02.2017
- ROLE & RESPONSIBILITY
- 1) Hold responsibilities for managing operators disciplinary difficulties in Absence of Co-worker.
- 2) Preparation & Developing the entire project of the sales tasks.
- 3) Co-ordinate between the authorities and the other staffs of the office.
- 4) Helping to customer for providing product description and Supporting to Customer
- 5) Managed customer expectations and helped navigate sales processes.
Education
B.com - Banking & Insurance
Shankar Narayan College
Thane, India 06.2015 - 05.2018
HSC -
Shankar Narayan College
Thane, India 06.2014 - 03.2015
SSC -
Holy Trinity School
Thane,India 06.2012 - 03.2013
Skills
Ability to Multitask
Time Management Skills
Communication skills
Problem solving skills
Taking Responsibility
Team Building & training
Decision making
Patience
Attentiveness
Certification
MS-CIT
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Operation Executive
WNS Information Processing Service India Pvt Ltd
12.2020 - Current
Senior Phone Banking Officer
HDB Financial Service
07.2018 - 09.2019
MS-CIT
05-2017
Sales Executive
DMart - Avenue Supermarts Ltd
09.2015 - 02.2017
B.com - Banking & Insurance
Shankar Narayan College
06.2015 - 05.2018
HSC -
Shankar Narayan College
06.2014 - 03.2015
SSC -
Holy Trinity School
06.2012 - 03.2013