PANKAJ SHARMA
Winnipeg
Summary
Talented security professional skilled at conducting building patrols, and keeping visitors under constant surveillance. Skilled in writing detailed reports, updating records and handling simultaneous tasks in fast-paced settings. . Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard
GardaWorld Security
09.2023 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of all security breaches and investigations.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Manager
Parkland
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service Representative
Petro-Canada
01.2019 - 12.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
Education
Civil Engineering Technician Diploma -
Seneca College of Applied Arts And Technology
North York, Ontario05.2020
Skills
- Report Writing
- Background Investigations
- Interrogation Techniques
- Physical Fitness
- Suspect Interrogation
- Computer literacy
- Decision making
- Warrant Procedures
- Civil and Criminal Law Expertise
- Practical knowledge of RMS Niche, PROS, CPIC, CAD and NCIC
Certification
Class 5F license.
Manitoba Security Guard license.
Thorough knowledge of Amber Alert policies and Silver alert policies and procedures.
Good knowledge of Child and family service act and Missing Person Act.
References
Gorden Still ( Territory Manager )
Umair Saleem ( Retailer)
Timeline
Security Guard
GardaWorld Security
09.2023 - Current
Manager
Parkland
01.2021 - Current
Customer Service Representative
Petro-Canada
01.2019 - 12.2021
Civil Engineering Technician Diploma -
Seneca College of Applied Arts And Technology
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