PANKAJ SHARMA
Noida
Summary
Results-driven Food Safety professional with 13+ years of expertise in FSMS implementation, HACCP, quality assurance, and regulatory compliance, consistently delivering operational excellence across food industry operations. Strategic Food Safety professional with 13+ years of leadership in program management, spearheading quality assurance and FSMS implementation while achieving GFSI certifications through data-driven process optimization. Demonstrated success in developing comprehensive food safety programs for private brands, transforming vendor management systems, and implementing risk-based preventive controls to exceed compliance standards. Led supplier quality excellence through systematic audits and performance analytics, achieving 40% improvement in compliance metrics and 95% supplier conformance rate. Pioneered process automation initiatives and data analytics integration in quality systems, resulting in 30% cost reduction and enhanced operational efficiency. Managed cross-functional teams in crisis response, recalls, and RCA while maintaining strong partnerships with FSSAI and certification bodies. Implemented best-in-class GMP, HACCP, and food defense programs across facilities, achieving zero citations and 100% audit compliance. Established innovative vendor development program for 50+ suppliers, driving capability enhancement through technical consultation and systematic improvements. Dynamic leader with proven expertise in building high-performance teams, fostering continuous improvement culture through analytical problem-solving and data-driven decision making.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Manager Food Safety Compliance
Amazon Seller Services Private Limited
- Current
- Work on development and execution of organization-wide food safety programs, HACCP plans, and compliance protocols while ensuring adherence to FSSAI and other regulatory standards through robust monitoring systems and data analytics
- Leading Amazon’s Private brand food safety and compliance program while leading the compliance for a product range of more than 400+ products across more than 12 categories and with base of 50+ manufacturers
- Leaded quality and food safety process automations to ensure data driven improvement programs and system verification implementation
- Spearhead comprehensive supplier quality management program including conducting risk-based audits, surveillance testing, improvement goals to maintain rigorous food safety standards
- Lead cross-functional teams in crisis management, product withdrawals/recalls, root cause analysis, and implementation of preventive controls while maintaining strong relationships with regulatory agencies and third-party certification bodies
- Collaborated with international stakeholders to standardize cross-regional processes, implementing best practices and driving continuous improvement through global knowledge sharing
- Establish and optimize quality metrics, KPIs, and compliance reporting systems through data analytics, trend analysis, and continuous improvement initiatives to drive food safety excellence and regulatory compliance across the organization
- Champion food safety culture by developing training programs, conducting risk assessments, and providing technical support on emerging regulations, industry standards, and best practices to vendor partners and internal stakeholders and supply chain partners
Senior Manager Quality Assurance
Burger King India Private Ltd
07.2017 - 05.2021
- Led comprehensive QA operations for 180+ restaurants across North and East India, ensuring consistent quality standards and regulatory compliance
- Designed and implemented science-based HACCP systems, prerequisite programs, and customized SOPs across diverse process areas, achieving 100% compliance with FSSAI regulations
- Established robust vendor qualification program, including development of audit frameworks, conducting systematic evaluations, and implementing supplier training programs to ensure adherence to quality standards
- Developed and maintained critical quality documentation systems, including SOPs, quality manuals, and food safety policies, creating streamlined processes for operational excellence
- Formulated and enforced standardized quality and food safety policies, ensuring supplier compliance through systematic monitoring and evaluation protocols
- Orchestrated comprehensive documentation and implementation of food safety and quality assurance procedures, maintaining audit-ready status
- Implemented rigorous supply chain quality monitoring system, ensuring all incoming products meet established food safety and quality benchmarks
- Collaborated with Operations teams to execute prompt resolution of food safety and quality concerns, minimizing business impact
- Executed regular internal audits and led implementation of corrective actions, achieving 95% first-time audit clearance rate
- Managed end-to-end customer complaint resolution process, implementing systematic root cause analysis and preventive measures, reducing complaints by 30%
- Ensured full compliance with FSSAI regulations and statutory requirements, maintaining updated licenses and certifications
- Provided technical expertise to NPD team for new product development initiatives, ensuring compliance with food safety standards during product commercialization
Assistant Manager
Mrs. Bectors Food Specialities Ltd.
02.2016 - 07.2017
- Established and implemented comprehensive quality management systems, including development of SOPs, conducting internal/external audits, and ensuring HACCP compliance, resulting in successful certification renewals and 95% reduction in non-conformances
- Led implementation of robust food safety programs encompassing GMP, GHP, pest control, and waste management systems across production facilities, while maintaining 100% compliance with FSSAI regulations and statutory requirements
- Spearheaded customer satisfaction initiatives through systematic complaint resolution, corrective actions, and preventive measures, achieving 40% reduction in customer complaints and maintaining key account relationships
- Developed and executed performance monitoring systems using statistical analysis and quality tools, while managing team KPIs and implementing continuous improvement initiatives that resulted in 25% efficiency improvement
- Built and mentored high-performing teams through structured training programs and competency development, achieving operational excellence and fostering a strong food safety culture
- Managed compliance programs including FSSAI licensing, legal metrology, and statutory requirements through effective liaison with government officials and systematic monitoring of regulatory updates
- Orchestrated resource optimization and budget management for quality initiatives, new projects, and operational improvements, while successfully leading a team of executives and technicians to achieve organizational objectives
Assistant Manager
PMV Maltings Pvt Ltd
02.2015 - 02.2016
QA In charge
Mrs. Bectors Food Specialities Ltd
03.2012 - 03.2015
Production Executive
Mohan Meakins Ltd
01.2011 - 03.2012
Education
Bachelor of Technology - Food Technology
Amity University
Skills
Program Management in Quality Assurance/Food Safety
Certification
Internal Auditor of ISO: 22000 (FSMS), British Standard Institution (BSI)
Personal Information
- Father's Name: Sukhpal Sharma
- Date of Birth: 07/14/89
Timeline
Senior Manager Quality Assurance
Burger King India Private Ltd
07.2017 - 05.2021
Assistant Manager
Mrs. Bectors Food Specialities Ltd.
02.2016 - 07.2017
Assistant Manager
PMV Maltings Pvt Ltd
02.2015 - 02.2016
QA In charge
Mrs. Bectors Food Specialities Ltd
03.2012 - 03.2015
Production Executive
Mohan Meakins Ltd
01.2011 - 03.2012
Manager Food Safety Compliance
Amazon Seller Services Private Limited
- Current
Internal Auditor of ISO: 22000 (FSMS), British Standard Institution (BSI)
Internal Auditor of FSSC 22000, SGS India Ltd
Complaint handling and problem-solving techniques, McDonald India & LRQA
Internal Auditor of FSSC 22000, DNV.GL India Ltd
Certified for FSSAI FOSTAC in advance catering
Bachelor of Technology - Food Technology
Amity University
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