Pankaj Sharma
Chandigarh
Summary
My role as Manager HRBP is defined by a strategic blend of hands-on leadership and analytical skills, particularly in performance appraisal and HR analytics. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager HRBP
Girnar Insurance Brokers
Gurgaon
07.2023 - Current
- Oversaw end-to-end management of the employee life cycle
- Led effective B2B sales strategies, coordinated tele-sales activities, and established employee engagement programs with policy frameworks
- Implemented an effective succession planning strategy to ensure seamless transition of key roles and minimize disruptions
- Utilized tactical HR interventions for seamless business operations
- Identified HR trends and best practices through market research and analysis
- Identified and addressed training needs, collaborating with L&D team to design and deliver effective training programs
- Partnered cross-functionally to drive retention efforts, successfully curbing the attrition of BU and supporting organizational objectives
- Reframed and revamped policies to ensure compliance with statutory laws.
- Handled challenging employee concerns effectively that contributed to increased productivity
- Implemented disciplinary measures to address non-compliance and enhance work performance
- Successfully organized regionally and nationally recognized programs for rewarding outstanding achievements
- Successfully drove and led HR projects.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps, and implementing corrective action.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created monthly reports for senior management summarizing operational performance metrics.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed market trends and competitor activity to inform business strategy.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Assistant Manager HRBP
Teleperformance (TP)
Chandigarh
12.2022 - 07.2023
- Successfully directed employee management for a prestigious client across Mohali and Gurgaon
- Ensured timely resolution of grievances, effectively managing attrition
- Ensured diligent adherence to the CM grid and promptly addressed non-compliance
- Demonstrated HR function during monthly client reviews, while also partnering with the Ops & Training team to provision new joiners on client tools
- Facilitated successful handover of new joiners from the TA team after completing all pre-requisites such as tests, interim background checks, and compliance checks
- Managed and updated all Dashboards, tracked Monthly Connects, and resolved escalations promptly
- Recognized for leading graduation ceremonies in celebration of successful certifications of OJT trainees
- Executed tasks and achieved recognition for excellence in T&S awards
- Adapted to daily adhoc assignments effectively
- Ensured adherence to Site SLAs
- Conducted monthly skip level connects, led rewards and recognition initiatives for mid and senior leadership, and prepared monthly team scorecard for performance management
Assistant Manager HRBP
Think and learn India Pvt Ltd.
11.2021 - 12.2022
- Enhanced overall care and provided timely resolutions, leading to increased internal employee satisfaction
- Demonstrated strong motivation and leadership skills by consistently surpassing targets, inspiring high-achieving teams
- Conducted employee engagement activities such as R&R and monthly leaderboards, positively impacting business direction
- Gathered employee input to enhance processes aligning with long-term business goals, while fostering staff motivation towards achieving KPIs
- Ensured controlled attrition by consistently monitoring and addressing retention challenges
- Analyzed employee data, providing research for HR programs and reporting findings to support program development and delivery
- Implemented and facilitated HR policies to enhance internal employee development
- Oversaw induction, exit, and termination formalities throughout the employee lifecycle
- Took disciplinary actions as necessary and provided support to internal stakeholders and functional departments while managing sales hierarchies in Chandigarh, Amritsar, Jalandhar & Ludhiana
- Achieved successful implementation of transition from direct sales to inside sales, overseeing a team of 300+ employees with different functions and positions
- Implemented multiple strategies to effectively manage attrition rate while overseeing various business verticals such as direct sales, inside sales, tuition centers, and center sales
Senior Human Resource Business Partner
Reliance jio
02.2021 - 11.2021
- Implemented effective grievance redressal system to address and resolve employee concerns
- Facilitated efficient onboarding formalities for new employees, ensuring seamless integration into the company
- Managed disciplinary actions in accordance with company policies, maintaining a fair and respectful work environment
- Spearheaded employee management initiatives, including performance reviews and career development plans
- Implemented HR policies to ensure compliance with labor laws and enhance organizational efficiency
- Achieved high employee retention rates through strategic retention management initiatives
- Fostered employee connect and engagement through various programs and initiatives
Senior HR Executive
Teleperformance
04.2019 - 02.2021
- Managed the redressal of employee grievances, implemented strategies to reduce attrition, and conducted surveys to measure employee engagement and satisfaction
- Oversaw the employee life cycle from onboarding to separation, handling exit procedures and addressing employee grievances
- Maintaining talent pipeline pool for internal employees, investigating crucial cases related to process excellence, employee securities etc
- Conducted interviews with internal employees for promotions through the Internal Job Postings (IJP) process
- Coordinated with the Ops team to investigate and resolve non-compliant cases, taking necessary actions based on the Consequence Management Grid
- Oversaw the maintenance of a talent pipeline pool for internal employees, while also investigating key cases related to process improvement and employee security
- Spearheaded operations and supervision for a large team of 800+ employees engaged in high-value company projects
Senior HR Associate
Metro Cash & Carry
12.2018 - 04.2019
- Enhanced recruitment process for various levels of job positions including freshers, interns, and management personnel
- Enhanced employee engagement and managed rewards and recognition programs for improved employee retention
- Performed administrative duties including documentation of employee files, onboarding procedures, induction activities, and exit formalities
- Efficiently handled full & Final report preparation, compliance management, employee file organization, SAP HR-based hiring process, talent pipeline management, and conducted placement drives at well-known academic establishments
- Led training sessions on diversity and inclusion, enhancing workplace harmony and understanding
- Participated in job fairs and networking events to attract top talent to the organisation
- Managed databases of employee records, ensuring accuracy and confidentiality of information
Education
MBA - HR/Industrial Relations
School Of Management Studies, Punjabi University
05-2018
B.Tech/B.E. - Computers
Punjab Technical University (PTU)
11-2015
Skills
- Employee Engagement
- Employee Grievances
- Employee Retention
- Employee Welfare
- Exit Process
- Attendance Management
- SAP HR Compliance
- Succession Planning
- HR as Strategic Business Partner
- Project Management
Certification
AMCAT Certified Customer Service Specialist
Succession Planning by Bonnie Hagemann
HR as a strategic Business Partner by SHRM
Languages
- English
- Punjabi
- Hindi
Honors And Awards
- Extra Miles Award in the Annual ID townhall.
- Emerging AchieveHR - Byjus
- Exceptional AchieveHR Award - Byjus
- Debutant of the month - Byjus
- Shining star of the month - Byjus
- Employee of the Month - Sep'21 - Reliance Jio
- Employee of the Month - Teleperformance
- Quality star of the month multiple times for providing quality resolution to the employees.
Accomplishments
- Extra Miles Award in Annual Insurance dekho townhall
- Emerging AchieveHR Award at Byjus
- Exceptional AchieveHR Award at Byjus
- Debutant of the Month - Byjus
- Shining Star of the month - Byjus
- Employee of the Month - Reliance
- Employee of the month (Multiple) - Teleperformance
- Multiple times awarded with Quality star of the month award for providing the quality resolution to the employees & maintaining the SLA/NPS.
Timeline
Manager HRBP
Girnar Insurance Brokers
07.2023 - Current
Assistant Manager HRBP
Teleperformance (TP)
12.2022 - 07.2023
Assistant Manager HRBP
Think and learn India Pvt Ltd.
11.2021 - 12.2022
Senior Human Resource Business Partner
Reliance jio
02.2021 - 11.2021
Senior HR Executive
Teleperformance
04.2019 - 02.2021
Senior HR Associate
Metro Cash & Carry
12.2018 - 04.2019
MBA - HR/Industrial Relations
School Of Management Studies, Punjabi University
B.Tech/B.E. - Computers
Punjab Technical University (PTU)
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