Pankaj Sharma

Dynamic Sales Manager with notable experience in leading high-performing sales teams. Showcases strong leadership and strategic planning skills, adept at driving revenue growth and improving sales-team performance. Successfully implemented innovative sales strategies that increased market share in previous roles.

• Played a key role in process transition and stabilization for outbound motor insurance sales in Jaipur, setting new benchmarks in lead conversions during the ramp-up period
• customer satisfaction by single-handedly managing PAN India Support Desk during early-stage transitions.
• Introduced Agent PMS (Performance Monitoring System) in Aegis Airtel to help Customer Service Associates track individual performance, resulting in increased transparency and faster promotions.
• Developed Weekly/Monthly Report Cards to showcase team and individual KPIs, boosting accountability and enabling targeted coaching.
• Successfully executed a “Short Call Reduction” project, improving call handling efficiency with a measurable drop in short call rates from 18% to 3%.
• Implemented structured employee development programs, leading to internal promotions of multiple team members across MIS, Quality, and Training functions.
• Actively contributed to employee retention by fostering a supportive team environment, proactively resolving conflicts, and recognizing high performers through customized R&R initiatives.
• Designed and deployed performance review frameworks for Team Leaders and Sales Reps, including MoM tracking and regular client update meetings.
• Maintained operational continuity and .

• Awarded with title "Power House", InsuranceDekho, 2021
• Delite award, 2020
• Best TL award, 2016
• Revenue target overachieved on month on basis in Motor Insurance sales
• Successfully managed Sales process (B2C) in Jaipur
• Sparkling Team Lead award, for the lowest shrinkage
• Certificate of Retention Champion, for lowest Attrition among all the Team Leads
• Under my supervision 4 of my CSR / Sr CSR promoted as TL through IJP

• ICICI Lombard GIC Ltd., Lucknow, Sr. Manager - Retail Motor Broking, 01/2024 - till Date.
• InsuranceDekho, Gurgaon, Asst. Manager (Ops/Sales-B2C), 09/01/15 - 09/30/23
• Cogent E-Services Ltd, Bareilly, Group Team Leader, 05/01/14 - 06/30/15
• Serco BPO pvt. Ltd., Gurgaon, Team Leader, 03/01/11 - 08/31/13
• Spanco BPO pvt. Ltd., Gurgaon, Team Leader/ Shift Incharge, 09/01/08 - 03/31/11
• Aegis BPO pvt. Ltd., CCE/ATL, 09/01/08 - 03/31/11

Setting Goals, Strategic thinking, Product knowledge, Dedicated, Flexible, Sales Pitch Development, Managed a team of 15 sales representatives to deliver monthly business targets, Achieve best in class productivity in order to maximize the efficacy of the sales process

• Chess
• Cricket
• Listening to music

• Oversaw end-to-end operations for B2C motor insurance sales, including inbound sales, endorsements, renewals, documentation, and cheque reconciliations.
• Analyzed daily sales and operational performance to ensure lead conversions, timely renewals, and policy bookings across multiple insurer platforms.
• Managed insurer interactions to fulfill daily and monthly operational requirements, ensuring smooth coordination and compliance.
• Mentored and coached team leads through weekly reviews, publishing MoMs, and following up on action items for continuous process improvement.
• Initiated and led weekly/monthly team and client meetings to address challenges, dependencies, and escalations proactively.
• Identified training needs and coordinated learning sessions, enhancing team capabilities and reducing error rates.
• Transitioned outbound motor insurance sales operations to Jaipur and delivered highest short-term sales volumes during setup phase.
• Independently managed the PAN India support desk during initial phase of process transition, ensuring business continuity.
• Maintained insurer portal hygiene by resolving document discrepancies and payment pendencies, preventing portal lockouts.
• Generated consistent new business revenue by implementing aggressive lead follow-up strategies and customer retention practices.
• Handled customer QRCs and escalations via email desk, ensuring quick resolution and improving customer satisfaction scores.
• Championed employee retention initiatives and conflict resolution strategies, contributing to low attrition and a positive team environment.

• Father's Name: Late G.R.Sharma
• Date of Birth: 06/12/83
• Marital Status: Married