Pankaj Sharma
Salesforce Technical Architect
Mumbai
Summary
Accomplished IT professional with 12+ years of experience specializing as an 11x Certified Salesforce Architect. Recognized as an Agentblazer Innovator on Trailhead. Expertise in Salesforce application development, system integration, and Java (J2EE) development. Proven ability to deliver client expectations and business requirements. Strong technical skills and CRM expertise across diverse industries. Collaborates with clients to define project objectives and consistently delivers high-quality, detail-oriented solutions.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
11
11
Certifications
3
3
Languages
Work History
Technical Architect Salesforce
Deloitte Digital
07.2021 - Current
- Worked simultaneously on multiple projects & initiatives.
- Implementing Agentforce use cases in Our Banking Accelerator.
- Implementing Marketing Cloud and Set up CICD Pipeline with the help of Git hub.
- Implementing a Financial Service Cloud Implementation for Retail Bank as Accelerator.
- The project focuses on building an accelerator for banks to schedule appointments and maintain CRM for Bank Services.
- Features Used: Apex, Salesforce Financial Service Cloud, LWC, and Continuous Integration & Deployments using GIThub, Salesforce DX, Copado, & JIRA.
- Web Services: SOAP, REST & Composite API.
Salesforce Technical Architect
Accenture
04.2020 - 07.2021
- Working on a Salesforce project involving implementation of Salesforce as a platform to manage and book appointment slots for vaccination, creating Customer Portals using Communities.
- Worked on Design Part of the project.
- Features Used: Salesforce.com, GIT, SourceTree, JIRA, Confluence, Salesforce Lightning Communities.
- Web Services: REST & Composite API.
Senior Salesforce Developer (Team Lead)
Tata Consultancy Services
04.2017 - 04.2020
- Worked on a Salesforce project implementation.
- A customized application using Salesforce.com has been implemented to Support the Sales for Lighting Users.
- Location: Amsterdam Industry: Airlines.
- Features Used: Salesforce.com, GIT, JIRA, Confluence, Salesforce Lightning. Platform Event.
- Web Services: SOAP & REST Based.
- Module Lead: Migrate complete project from SAP to Salesforce.
- The project focuses on migrating the client’s Legacy CRM system into Salesforce.
- Location: Mumbai Industry: Energy.
- Features Used: Apex, Salesforce Sales Cloud, Lightning, and Continuous Integration & Deployments using GITLab, Salesforce DX, Copado, & JIRA.
Senior Salesforce Developer
Optimize IT Systems Pvt. Ltd.
04.2016 - 04.2017
- The business here is private wealth management to manage properties for Buy and Rent.
- Org dealt with small and medium scale investors.
- I work as a Senior Developer.
- Major challenges in the project are to make org light weight and to improve the performance.
- Location: Mumbai Industry: Finance.
- Features Used: Apex, Force.com, VF Pages.
Salesforce Consultant
Icon Resources Technology Pvt. Ltd
08.2015 - 04.2016
- The Company is embarking on a Strategic CRM Program and an Entitlement Services project.
- Enhancements involved in the project such as Account and Contact Management, Sun and Salesforce.com Integration, Account Planning, Uploading Legal Templates in Opportunity detail page, Validation rules to ensure quality of data and Outlook Integration.
- Location: Mumbai Industry: Research Foundation.
- Features Used: Apex, Salesforce Sales cloud, VF Pages.
Developer
Technosoft Consultancy Pvt. Ltd.
05.2012 - 07.2015
- Implemented Salesforce CRM with Account, Contact, Lead and Opportunity management involving complex customizations.
- Worked as a Salesforce Administrator, Java developer.
Education
Bachelors in Technology - Information Technology
Bansal Institute of Science & Technology
01.2006 - 01.2010
Skills
- Salesforcecom configurations
- Security Setup
- Data Modeling
- Deployment
- Data Migration strategies
- Financial Service Cloud
- Field Service Lightning
- Salesforce Heroku Integration
- Apex
- Triggers
- Lightning Scheduler
- Integration with vendors
- Boxcom
- Databases
Certifications
- Salesforce Certified Application Architect
- Salesforce Certified System Architect
- Salesforce Certified Integration Architect
- Salesforce Certified Development Cycle & Deployment Architect
- Salesforce Certified Identity and Access Management Architect
- Salesforce Certified Data Architect
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified AI Associate
- Published multiple Tech-Notes on Integration of Salesforce with other vendors
Awards
- Received 3 times outstanding awards for excellent client delivery in Deloitte.
- Received 2 times Star of the Month awards for delivering work with excellence in Accenture.
- Received 3 times On the SPOT awards for excellent client delivery in TCS.
- Received appreciation mails from Client for delivering work with excellence.
Leadership Experience
- Worked as Cluster Lead for Impact day Activities
- Led multiple training & knowledge transfer sessions.
- Mentoring junior team members.
- Leading as a Campaign Leader of TCS Mumbai.
- Led End User Training after going Live.
Certification
Salesforce Certified Application Architect
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Technical Architect Salesforce
Deloitte Digital
07.2021 - Current
Salesforce Technical Architect
Accenture
04.2020 - 07.2021
Senior Salesforce Developer (Team Lead)
Tata Consultancy Services
04.2017 - 04.2020
Senior Salesforce Developer
Optimize IT Systems Pvt. Ltd.
04.2016 - 04.2017
Salesforce Consultant
Icon Resources Technology Pvt. Ltd
08.2015 - 04.2016
Developer
Technosoft Consultancy Pvt. Ltd.
05.2012 - 07.2015
Bachelors in Technology - Information Technology
Bansal Institute of Science & Technology
01.2006 - 01.2010
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