Summary
Overview
Work History
Education
Skills
Visual Marchandies
Timeline
StoreManager

Pankaj Sharma

Alwar,RJ

Summary

Dynamic Store Manager with a proven track record at Fabindia Overseas Private, excelling in customer service and inventory management. Adept at resolving issues swiftly, fostering team motivation, and enhancing store operations. Recognized for maintaining a clean, organized environment that boosts customer satisfaction and drives sales.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

11
11
years of professional experience

Work History

Store Manager

Fabindia Overseas Private
06.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Manager

Radtape
04.2021 - 06.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Assistant Manager

BlackBerry Limited
04.2019 - 03.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Associate

VANHEUSEN
02.2017 - 04.2019
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

ABFRL
01.2014 - 02.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Arts -

Babu Shobha Ram Univercity
Alwar, India
06-2019

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Team building and leadership
  • Team motivation
  • Store displays
  • Staff management
  • Staff supervision

Visual Marchandies

1. *Store Layout*: Designing an effective store layout that guides customers through the store and encourages browsing.

2. *Product Display*: Creating attractive and well-lit product displays that showcase products in a compelling way.

3. *Window Displays*: Designing eye-catching window displays that grab the attention of passersby and entice them to enter the store.

4. *Signage*: Using clear and concise signage to communicate product information, promotions, and brand messaging.

5. *Lighting*: Using lighting to highlight products, create ambiance, and guide customers through the store.

6. *Color Scheme*: Selecting a color scheme that reflects the brand's identity and creates a cohesive visual experience.

7. *Product Grouping*: Grouping products in a way that makes sense to customers and encourages cross-selling and upselling.

8. *Mannequins and Fixtures*: Using mannequins and fixtures that are visually appealing and functional.

9. *Digital Displays*: Incorporating digital displays and technology to enhance the shopping experience.

10. *Seasonal and Promotional Displays*: Creating displays that reflect seasonal themes and promotions to keep the store looking fresh and exciting.

Timeline

Store Manager

Fabindia Overseas Private
06.2023 - Current

Assistant Manager

Radtape
04.2021 - 06.2023

Assistant Manager

BlackBerry Limited
04.2019 - 03.2021

Sales Associate

VANHEUSEN
02.2017 - 04.2019

Sales Associate

ABFRL
01.2014 - 02.2017

Bachelor of Arts -

Babu Shobha Ram Univercity
Pankaj Sharma