Pankaj Sharma
Hotel
Mahesana
Summary
Dynamic Operations Manager with a proven track record at Sairam Hotels, enhancing customer satisfaction through effective conflict resolution and strategic resource management. Skilled in inventory control and staff management, I consistently deliver projects on time while fostering a collaborative team environment. Committed to driving operational excellence and continuous improvement.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Operational Manager
Sairam Hotels
01.2019 - Current
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
Operations Manager
Hotel Sahara Bridge
01.2017 - 12.2019
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Supervisor
Hotel Royal Regency
05.2012 - 12.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Bachelor of Science - Hospitality And Tourism Management
Punjab University
New Delhi, India 04.2001 -
High School Diploma -
INTERMIDIAT
Deoria, India 04.2001 -
High School Diploma -
HIGH SCHOOL
Deoria, India04.2005
Skills
Operations management
Inventory control
Staff management
Data management
coocking
make all cooking
Timeline
Operational Manager
Sairam Hotels
01.2019 - Current
Operations Manager
Hotel Sahara Bridge
01.2017 - 12.2019
Supervisor
Hotel Royal Regency
05.2012 - 12.2016
Bachelor of Science - Hospitality And Tourism Management
Punjab University
04.2001 -
High School Diploma -
INTERMIDIAT
04.2001 -
High School Diploma -
HIGH SCHOOL