Pankaj Sharma
Mumbai
Summary
Senior documentation executive with extensive experience in logistics and customer service, currently overseeing operations at AMI Global Logistics Pvt Ltd and Molips in Mumbai. Proven ability to solve problems, communicate effectively, and manage multiple tasks under pressure. Achievements include streamlining shipment solutions and improving team performance through innovative information-sharing techniques. Focused on enhancing logistics management expertise while driving organizational success through strategic decision-making and team development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SR.DOCUMENTATION EXECUTIVE
AMI GLOBAL LOGISTICS PVT LTD
MUMBAI, INDIA
04.2024 - Current
- Manage HBL and manifest desk efficiently.
- Ensured safety compliance by maintaining organized and hazard-free workspaces.
- Assumed extra responsibilities to enhance team performance.
- Created effective information-sharing methods for meetings.
- Partnered with team to reach desired outcomes.
- Managed interactions with diverse company agents to streamline shipment solutions.
Senior Operation Executive
MOLIPS
Mumbai
12.2020 - Current
- Company Overview: Wns Global Services
- Verify Documents received from customers such as Commercial invoice, packing list, bill of landing, certificate of origin & various inspection certificates.
- Creating House Bill of Lading and Forwarder cargo receipts, as per the information provided from customer and overseas offices.
- Following up with the overseas team for timely dispatch of and documents according to the shipments.
- Creating waybill and EDI for shipments within KPI of 4 working hours.
- Releasing containers to the customer and vendors as per the requirements.
- Send cargo arrival notices within 3 days of the vessel arrival to the customer and cargo manifest to the local customs.
- Checking Import related documents and payment status prior to the release of any containers.
- Assisting overseas area offices to release customer-related issues and follow up.
- Sharing daily and weekly productivity reports to the management.
- Wns Global Services
Senior Phone Banking Officer
HDB Financial Service
Mumbai
07.2018 - 09.2019
- Supporting customers in their card related queries and providing resolution for scenarios of blocking of card, and any misuse of card for fraudulent transaction.
- Providing client information of usage of international card as well as taking feedback from customers related to improvements.
- Progress providing to superior of weekly base and providing details of unauthorised call.
- Helping regarding customer on different card of HDFC bank.
- Used CRM system daily to maximise service opportunities and enhance communication.
Sales Executive
DMart
Bhayandar
09.2015 - 02.2017
- Assisted customers with product descriptions and provided ongoing support throughout sales interactions.
- Managed customer expectations and helped navigate sales processes.
- Preparation & developing the entire project of the sales tasks.
- Delivered comprehensive overview of company operations and services to enhance stakeholder understanding.
- Coordinated communication between authorities and office staff to streamline processes.
- Resolved operator disciplinary issues during co-worker absences.
- Represented company in public and community events.
Education
Certificate of Higher Education - supply chain management
Welingkar Institute of Management
mumbai2025
B.com - Banking & Insurance
Shankar Narayan College
Thane, India05-2018
HSC -
Shankar Narayan College
Thane, India03-2015
SSC -
Holy Trinity School
Thane, India03-2013
Skills
- Regulatory compliance
- Logistics coordination
- Workflow management
- Client management
- Customer engagement
- Problem resolution
- Decision-making
- Team building
- Team collaboration
- Ability to multitask
- Time management skills
- Problem-solving skills
- Communication skills
Certification
MS-CIT, 2017-05-01
Languages
English
Hindi
Websites, Portfolios and Profiles
www.linkedin.com/in/pankaj-sharma-a83851274
Personal Information
Title: Senior Operations Executive
Timeline
SR.DOCUMENTATION EXECUTIVE
AMI GLOBAL LOGISTICS PVT LTD
04.2024 - Current
Senior Operation Executive
MOLIPS
12.2020 - Current
Senior Phone Banking Officer
HDB Financial Service
07.2018 - 09.2019
Sales Executive
DMart
09.2015 - 02.2017
Certificate of Higher Education - supply chain management
Welingkar Institute of Management
B.com - Banking & Insurance
Shankar Narayan College
HSC -
Shankar Narayan College
SSC -
Holy Trinity School