Pankaj Sharma
Shimla
Summary
Senior IT leader with 20+ years of experience driving enterprise technology strategy across luxury hospitality environments. Proven track record in leading multi-property IT operations, large-scale digital transformations, cyber security initiatives, and cloud migrations. Adept at aligning IT with business goals, optimizing operational efficiency, and enhancing guest experience through innovative technology solutions. Recognized for delivering high-impact projects, ensuring regulatory compliance, and building high-performing teams.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Senior Manager-IT
The Oberoi Rajvilas
Jaipur
03.2026 - Current
- Currently designated as Senior Manager-IT at The Oberoi Rajvilas, Jaipur, overseeing IT operations for both The Oberoi Rajvilas and Trident Jaipur.
- Demonstrate strong problem analysis and resolution skills with the ability to troubleshoot and resolve complex IT and networking issues efficiently and comprehensively.
- Expertise in understanding business requirements, designing customized IT solutions, and providing advanced technical support aligned with organizational goals.
- Skilled in hardware networking, system administration, system configuration, and technical support operations, ensuring optimal system performance and uptime.
- Identify operational risks and non-conformities, evaluate control effectiveness, and recommend corrective actions.
- Monitor compliance requirements and coordinate necessary training initiatives to maintain adherence to organizational and brand standards.
- Manage IT projects end-to-end, ensuring timely implementation of fully functional systems within agreed timelines and budgets.
- Plan, schedule, and execute all phases of enterprise software, hardware, and system implementations following established standards and best practices.
- Ensure technology infrastructure remains up-to-date, accessible, and fully functional, including user training and vendor coordination.
- Ensure continuous monitoring of computer and network operations, including regular backup and recovery processes and system administration activities.
- Conduct needs assessments aligned with brand standards, budget constraints, and capital expenditure planning.
Senior Manager-IT
The Oberoi Wildflower Hall
Shimla
04.2025 - 02.2026
Manager-IT
The Oberoi Wildflower Hall
Shimla
04.2023 - 03.2025
Deputy Manager-IT
The Oberoi Wildflower Hall
Shimla
06.2021 - 03.2023
Assistant Manager-IT
The Oberoi Wildflower Hall
Shimla
04.2019 - 05.2021
Sr. Executive-IT
The Oberoi Wildflower Hall
Shimla
05.2016 - 03.2019
Assistant Manager-IT
The Leela Ambience Hotel & Residence
Gurgaon
10.2014 - 04.2016
Manager-IT
ibis hotel
Gurgaon
07.2014 - 09.2014
- Accor group of Hotels
Assistant Manager IT (Pre-opening team member)
ibis Hotel
Jaipur
02.2013 - 07.2014
- Accor group of Hotels
IT Supervisor (pre-opening team member)
Aloft Hotel
Zirakpur
05.2012 - 01.2013
Network Engineer
Hotel Wildflower Hall
Shimla
01.2007 - 04.2012
- Oberoi Hotels
Network Engineer
The Oberoi Cecil
Shimla
07.2005 - 03.2007
- Oberoi Hotels
Education
PGDCA - Distance Learning
Council of Technical Education & Training
Diploma in Computer Hardware & Networking -
Jetking
Bachelor of Arts (B.A) -
Himachal Pradesh University
Skills
- Multi-Property IT Operations
- IT Strategy & Digital Transformation
- Cyber security & Risk Management (ITGC, Compliance)
- Cloud Transformation (Opera Cloud, Symphony Systems)
- IT Infrastructure & Network Architecture
- PMS/POS Systems Management
- Project & Program Management
- Vendor & Stakeholder Management
- Budgeting & Cost Optimization
- Team Leadership & Capability Building
- Disaster Recovery & Business Continuity
- Guest Experience Technology (Contactless Solutions)
Accomplishments
- Core member of the Infrastructure Security Group, contributing to the successful implementation of centralized security initiatives including DLP, SAFE, and Klassify across all Oberoi & Trident Hotels.
- Played a pivotal role in the Opera Cloud migration project for the Oberoi Group.
- Shortlisted for 'IT Person of the Year' (2023) at the Hotelier Awards, recognizing excellence in hospitality IT leadership.
- Winner - Head of IT (North Zone) -2024 at the BW Hotelier Awards, acknowledging outstanding contribution to IT operations and innovation.
- Awarded multiple Certificates of Appreciation for exemplary contributions as a member of the ISG team and successful implementation of best IT practices across properties.
- Successfully ensured 100% compliance in ITGC audits conducted by Deloitte.
- Contributed as a key member in the IT policy revision team for the Oberoi Group, enhancing governance and operational standards.
- Led the implementation of contactless check-in and e-folio systems, improving guest experience and operational efficiency.
- Managed Opera Cloud/Symphony Cloud configuration, technical support, and troubleshooting for multiple properties, ensuring seamless system functionality.
Languages
- English
- Hindi
- Pahadi
Personal Information
- Date of Birth: 09/26/81
- Nationality: Indian
- Marital Status: Married
Current Job
Senior Manager- IT, The Oberoi Rajvilas, Jaipur, Rajasthan, Overseeing IT operations for both The Oberoi Rajvilas and Trident Jaipur., Demonstrate strong problem analysis and resolution skills with the ability to troubleshoot and resolve complex IT and networking issues efficiently and comprehensively., Expertise in understanding business requirements, designing customized IT solutions, and providing advanced technical support aligned with organizational goals., Skilled in hardware networking, system administration, system configuration, and technical support operations, ensuring optimal system performance and uptime., Identify operational risks and non-conformities, evaluate control effectiveness, and recommend corrective actions., Monitor compliance requirements and coordinate necessary training initiatives to maintain adherence to organizational and brand standards., Manage IT projects end-to-end, ensuring timely implementation of fully functional systems within agreed timelines and budgets.
Languages
Hindi
First Language
English
Intermediate
B1
Timeline
Senior Manager-IT
The Oberoi Rajvilas
03.2026 - Current
Senior Manager-IT
The Oberoi Wildflower Hall
04.2025 - 02.2026
Manager-IT
The Oberoi Wildflower Hall
04.2023 - 03.2025
Deputy Manager-IT
The Oberoi Wildflower Hall
06.2021 - 03.2023
Assistant Manager-IT
The Oberoi Wildflower Hall
04.2019 - 05.2021
Sr. Executive-IT
The Oberoi Wildflower Hall
05.2016 - 03.2019
Assistant Manager-IT
The Leela Ambience Hotel & Residence
10.2014 - 04.2016
Manager-IT
ibis hotel
07.2014 - 09.2014
Assistant Manager IT (Pre-opening team member)
ibis Hotel
02.2013 - 07.2014
IT Supervisor (pre-opening team member)
Aloft Hotel
05.2012 - 01.2013
Network Engineer
Hotel Wildflower Hall
01.2007 - 04.2012
Network Engineer
The Oberoi Cecil
07.2005 - 03.2007
PGDCA - Distance Learning
Council of Technical Education & Training
Diploma in Computer Hardware & Networking -
Jetking
Bachelor of Arts (B.A) -
Himachal Pradesh University