Pankaj Shrivastava

• Own the Resource Fulfillment function from Account team side.
• Work with Sales and Capture requirement from Sales, Offshore DMs, Onshore Managers and maintain the Demand Tracker.
• Coordinating with various RMG Teams at Offshore/Onshore and push for fulfillment
• Led daily Resourcing calls with Vendors and internal RMG to share the open demands and get the overall status.
• Arrange for Panels and hiring approvals for Selections.
• Onboarding selected resources/approval extension process.
• Ensuring invoicing accordingly for onboarded/offboarded resources.
• Assign available staff to projects based on their skills and experience.
• Calculate Salary Margin/EBIDTA and approving offer release, seeking exception approval from IBU Head to release offer.

Project: Mortgage Hub Project with Target Group Ltd, United Kingdom. The MVP focused on the Limited Company Portfolio Buy to Let (BTL) sector and the intention was to develop over time include Residential Application, Mortgage Switching and all the other associated Mortgage pathways.

Roles & Responsibilities :

* Responsible for the project from initiation till the closure and UAT phase being single point of contact for the engaged client. Responsibilities include Project Plan, Quality Management, RACI, Managing Steering Committee Meeting, Project Status Reporting, Spring Planning, Resource Management and Delivery Management till closure.

* Daily Scrum Call with offshore and Onshore.

* Scheduling Demonstration after before the new Sprint to ensure successfully delivery in each phase.

* Tracking errors and Change Request through JIRA and ensuring timely completion.

Capturing daily risks and issues until fully resolved.

Communicate project progress and roadblocks to stakeholders and made recommendations to remove them.

*Daily Stand-up Call with team and Scrum Calls to get the status and challenges faced.

* Closely working with QWAY Team and ensuring that the code quality is maintained.

Project Management & Testing

* Collaborating with the Operations Teams and taking inputs to build and deliver the tool required.

* Inputs to Process owner and Business Excellence Team in preparing Business Requirement Documents (BRD)

* Giving requirement to the Development team and tracking the progress on daily basis.

* Prepared Business Test Cases and Test execution to support team.

* Resource allocation and tracking the project milestones.

* Coordinating with clients and internal teams about project, change request, evant and goal.

* Engaging with Sr. Management and provide consulting on business process and functional changes.

* Provided detailed project status updates to stakeholders and executive management.

People Management - Operations

* Attrition & Shrinkage Management and ensuring service level is met as agreed upon.

* Weekly/Monthly calibration with Quality and client for insights and preparing direct reports.

* Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

*Introduced new methods, practices, and systems to reduce turnaround time.

*Supervised operations team to support operational excellence and excellent customer service.

Project Management Administrator

* Managing project documentations, such as plan and reports, assign task and controlling scheduled.

* Resource allocation and time tracking through Primavera.

* Communicating the project progress to team members and stakeholders.

* Tracking project financials and adjusting forecast through Ecosys.

* Tracking and communicating project risks and opportunities.

* Timesheet tracking and ensuring hours are booked accurately by each individual.

* Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

* Reported regularly to managers on project budget, progress and technical problems.