PANKAJ SINGH
Mumbai
Summary
To secure a rewarding career in the area of business management, preferably in collections, especially in a debt environment where skills and experience across various industry domains can be put to the greatest effect. To create and work in an environment that encourages the exchange of ideas and information to put plans into action that benefit the organization. In addition, to achieve a position that reflects strength and integrity,
Overview
22
22
years of professional experience
Work History
Assistant Vice President
HDFC Bank Limited
12.2019 - Current
- Managing collections of high-value accounts for the Mumbai branch
- Those whose principal amount exceeds ₹ 1.5 crore.
- Ensure legal recourse and follow up on delinquent accounts as required
- Coordinating with appropriate internal departments on all collections support issues
- End-to-end closure of the SARFAESI Act through external agencies
- Filing the Section 14 application in CMM/DM and complying with court procedures to expedite the output of Section 14 orders.
Chief Manager
RELIANCE HOME FINANCE LTD.
02.2018 - 12.2019
- Managed, mentored, and developed a team of three Branch Collection Managers for mortgage loans at the Mumbai branch
- A mortgage portfolio consists of a construction loan, an affordable housing loan, a housing loan, and a loan against property.
- Directed performance of the in-house collection team and BCMs
- End-to-end closure of the SARFAESI Act, including notice posting, asset possession, and liquidation.
Chief Manager
RELIANCE ASEET RECONSTRUCTION COMPANY LTD.
04.2017 - 01.2018
- Responsible for the recoveries and collections portfolios of SBI Group, Indian Bank, KVB, and LVB in retail for the South Zone. The total volume was Rs. 2200 crores
- Managing the North and West Zones for the Secured Pool of RCF, Magma Fin Corp., and Dena Bank. The total volume was Rs. 811 crores
- Recruitment, Training, and fostering team members at suitable locations
- To construct and implement the Collection Strategy and Profit center for all Zones
- Directed centrally managed call center for collection and tracing process
- Maximizing realization by selling the secured assets to the highest bidder.
Collection Manager
EDELWEISS HOUSING FINANCE LTD.
10.2014 - 04.2017
- Managing HL & LAP 30+ DPD accounts for Mumbai & Gujarat
- Handling collection through the vendors and in-house team
- Ensure legal recourse and follow up on delinquent accounts where applicable
- Coordinating with relevant internal departments on all collections support related issues
- Organize regular target statistics and reports for management.
Location Collection Manager (CV/ LCV)
KOTAK MAHINDRA BANK LTD.
11.2011 - 09.2014
- Supervise, Directed, and handle daily activities of Collection teams.
Business Analyst
KOTAK MAHINDRA BANK LTD.
05.2008 - 11.2011
- Supervise, Directed, and handle daily activities of Collection teams.
Location Collection Manager (PL and SPL)
KOTAK MAHINDRA BANK LTD.
01.2008 - 03.2009
- Supervise, Directed, and handle daily activities of Collection teams.
Mumbai Recovery Manager, Small Ticket Loan
HSBC PRAGATI FINANCE LTD.
05.2007 - 12.2007
- Supervise, Directed, and handle daily activities of Collection teams.
Collection Manager, Credit Card Collections
STANDARD CHARTERED BANK
01.2007 - 05.2007
- Supervise, Directed, and handle daily activities of Collection teams.
Collection Manager, Personal Loans
KOTAK MAHINDRA BANK LTD.
06.2004 - 12.2006
- Supervise, Directed, and handle daily activities of Collection teams.
Agency Manager, Hard Bucket
IDEA CELLULAR LTD.
11.2002 - 06.2004
- Supervise, Directed, and handle daily activities of Collection teams.
Education
Pursuing Masters - Business Administration
ICFAI University
Distance LearningDiploma - Photography
Shaw Academy
Online07.2017
01.2012
01.2008
01.2007
Bachelors - Political Science & Psychology
Dr. R M Lohiya Avadh University
Faizabad, UP01.1999
Skills
- Credit & Risk Management
- Portfolio & Quality Management
- Strategic Planning
- People Management
- Team Leadership & Collaboration
- Governance & Compliance
- Training and Development
- Procedures & Policies
- Customer Service
- MIS Reporting
- Quarterly and Annual Forecasting
- Budgeting Expenses
- Issue Resolution Skills
- Recruiting and Hiring
- Negotiation
- Corporate presentations
Accomplishments
- Collaborated with a team of 12 in the development of the collection monitoring system.
- Training and Implementation of collection monitoring system Pan India.
Phone
- (91) 9822 000 777
- (91) 9320 700 777
Awards
- Martial Arts Black Belt from Cobra Martial Arts
- State Level Gold Medalist in Martial Arts (Black Belt Category)
- Runners-up medal in “Pool Tournament” at “Indoor Olympics” organized by Kotak Mahindra Bank
- Lead Soccer Team & lifted Runner-Up cup in “Inter Kotak Soccer” organized by Kotak
- Won Several Medals in Single/Doubles Pool Tournament at “Corporate Indoor Games” organized by Sportz Consult since 2008
- Felicitated by Mr. Uday Kotak for representing Kotak Mahindra Bank on Corporate Level for various sports
- Gold Medal in 50M Rifle Shooting at Mumbai Corporate Tournament.
References
References shall be furnished on request.
Languages
ENGLISH - Proficient
HINDI - Proficient
MARATHI - Average
Timeline
Assistant Vice President
HDFC Bank Limited
12.2019 - Current
Chief Manager
RELIANCE HOME FINANCE LTD.
02.2018 - 12.2019
Chief Manager
RELIANCE ASEET RECONSTRUCTION COMPANY LTD.
04.2017 - 01.2018
Collection Manager
EDELWEISS HOUSING FINANCE LTD.
10.2014 - 04.2017
Location Collection Manager (CV/ LCV)
KOTAK MAHINDRA BANK LTD.
11.2011 - 09.2014
Business Analyst
KOTAK MAHINDRA BANK LTD.
05.2008 - 11.2011
Location Collection Manager (PL and SPL)
KOTAK MAHINDRA BANK LTD.
01.2008 - 03.2009
Mumbai Recovery Manager, Small Ticket Loan
HSBC PRAGATI FINANCE LTD.
05.2007 - 12.2007
Collection Manager, Credit Card Collections
STANDARD CHARTERED BANK
01.2007 - 05.2007
Collection Manager, Personal Loans
KOTAK MAHINDRA BANK LTD.
06.2004 - 12.2006
Agency Manager, Hard Bucket
IDEA CELLULAR LTD.
11.2002 - 06.2004
Pursuing Masters - Business Administration
ICFAI University
Diploma - Photography
Shaw Academy
Bachelors - Political Science & Psychology
Dr. R M Lohiya Avadh University
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