Pankaj Singh
Rudraprayag
Summary
An enthusiastic, self-motivated, avid learner with zeal to excel in the hospitality industry. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Sardargarh Heritage Hotel
07.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Assistant Banquet Manager
Sardargarh Heritage Hotel
08.2020 - 07.2022
- Achievement of budgeted food sales, beverage sales and labor costs
- Achieve maximum profitability and over-all success by controlling costs and quality of service
- Participation and input towards F & B Marketing activities
- Control of Banquet china, cutlery, glassware, linen and equipment
- Completion of function delivery sheets in an accurate and timely fashion
- Help in preparation of forecast and actual budget function sheets
- Maintaining the Hotel Bar control policies and completion of necessary forms
- Following of proper purchasing and requisitioning procedures
- Maintain records for inventory, labor cost, food cost etc.
F&B Executive
Sardargarh Heritage Hotel
07.2019 - 07.2020
- Supervise all the banquet and restaurants operations in absence of Manager in setting departmental strategies and goals to achieve operational targets
- Ensure all food and beverages are set up and served as per company standards
- Maintain inventory of food materials, equipment, linens and paper supplies to avoid any shortages
- Culinary operation team to provide variety of food items to attract customers
- Provide outstanding customer service for repeat business and profitability.
F&B Supervisor
Oxford Golf Resort
11.2018 - 06.2019
- Responsible to meet, make introduction and ensure that all arrangement and requirements are gathered with the function host prior to function
- Read and analyses Banquet event order (BEO) / Banquet Function Plan (FP) in order to gather guests requirements, determine proper set up, buffet, audio visuals, time line and also give attention to any special guest needs
- Establish and improve the reputation of the hotel by offering a very personalized style of service as per the hotels standard operating procedures
- Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette
- Assist with typing of the Banquet and Sales correspondence, i.e
- Answering mail, confirming banquet arrangements, menus, BEO, FP, memos etc
- Use short bullet points and strong accomplishments to keep your experience powerful and to-the-point
- Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan (FP) to all department heads and personnel who are involved in servicing banquets function.
Bartender
UK27 the Fern
04.2018 - 10.2018
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Find opportunities to show not only the end results, but how you identify opportunities and achieve results.
Associate
Radisson Blu
07.2017 - 03.2018
- Duties and responsibilities performed by me on duty
- Consistently offer professional, friendly and engaging service
- Assist guest regarding menu items in an informative and helpful way
- Follow outlet policies, procedures and service standards
- Have full knowledge of beverage list and promotion
- Have full knowledge of all menu items, garnishes, contents preparation methods.
Trainee
Radisson Blu
09.2016 - 05.2017
- Performed training in major departments – front office, food and beverage service, kitchen and housekeeping
- Executed duties like luggage handling, maintain C-form, arrangement of document
- Was responsible for food service in food and beverage service department
- Handling buffet counter and table setup; also performed room service delivery, etc
- Executed guest room making/cleaning, assisting in Laundry Department, etc.
Education
MBA (Hospitality Management) -
Jaipur National Distance Education
Jaipur, Rajasthan01.2021
1 Year Diploma in Hotel Management -
Kukreja Institute of Hotel Management & Catering Technology
Dehradun, Uttarakhand01.2017
Bachelor of Arts (BA) -
HNBGU
Uttarakhand, Uttarakhand01.2016
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Shift Management
- Passion for customer satisfaction
- Food Service Background
- Staff Scheduling
- Supervisory skills
- Menu development
- Food plating and presentation
- Training and Onboarding
- Relationship Building
- Event Coordination
- Kitchen staff coordination
- Managing Reservations and Large Parties
Certification
Fssai ( FOOD SAFETY ANS STANDARDS AUTHORITY OF INDIA
Food safety supervisor certificate of competence( lavel 2 ) Food Safety Supervisor
Timeline
Restaurant Manager
Sardargarh Heritage Hotel
07.2022 - Current
Assistant Banquet Manager
Sardargarh Heritage Hotel
08.2020 - 07.2022
F&B Executive
Sardargarh Heritage Hotel
07.2019 - 07.2020
F&B Supervisor
Oxford Golf Resort
11.2018 - 06.2019
Bartender
UK27 the Fern
04.2018 - 10.2018
Associate
Radisson Blu
07.2017 - 03.2018
Trainee
Radisson Blu
09.2016 - 05.2017
MBA (Hospitality Management) -
Jaipur National Distance Education
1 Year Diploma in Hotel Management -
Kukreja Institute of Hotel Management & Catering Technology
Bachelor of Arts (BA) -
HNBGU
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