Pankaj Singh
New Delhi
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
5
5
years of professional experience
Work History
Supervisor
Paul depuis 1889
New Delhi
04.2023 - Current
- Supervised a team of 27 employees in daily operations.
- Prepare roster for the team.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored operations and resolved customer complaints in a timely manner, while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies, job duties, and performance expectations.
- Submit the daily sale reports.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Assistant Server
Paul Depuis 1889
New Delhi
09.2021 - 04.2023
- Greeted customers warmly upon arrival.
- Provided excellent customer service to guests.
- Managed customer orders accurately and efficiently.
- Stocked supplies such as napkins, straws, condiments.
- Answered questions about menu items and made recommendations accordingly.
- Utilized point-of-sale system proficiently.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
Industrial Trainee
RADISSON BLU
New Delhi
08.2019 - 02.2020
- Learn about F&B service.
- Learn about customer service and communication.
- Learn about Service S.O.P
Education
Diploma In Food Production - Hotel Management
Indian Hotel Academy
New Delhi-11001803-2021
12th -
Tyagi Public School
Keshav Puram, New Delhi-11003510TH -
TYAGI PUBLIC SCHOOL
Keshav Puram, New Delhi-110035Skills
- Staff Management
- Service Quality
- Staff Training
- Customer Service
- Operations Management
- Inventory check
Timeline
Supervisor
Paul depuis 1889
04.2023 - Current
Assistant Server
Paul Depuis 1889
09.2021 - 04.2023
Industrial Trainee
RADISSON BLU
08.2019 - 02.2020
Diploma In Food Production - Hotel Management
Indian Hotel Academy
12th -
Tyagi Public School
10TH -
TYAGI PUBLIC SCHOOL
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