Passionate about exploring and harnessing inherent talents, dedicated to continuous learning and growth. Goal is to make a meaningful contribution to the success of the organization. Seeking a role in an organization that values expedience and offers performance-based advancement opportunities. Aim to excel in the hospitality industry by creating a new paradigm for phenomenal success.
Hi, I’m
Pankaj Singh
Kolkata,TG
Summary
Overview
21
years of professional experience
Work History
Caravela Beach Resort
Assistant Manager Concierge
05.2024 - Current
Job overview
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Hilton Salwa Beach Resort & Villas
Concierge Supervisor
01.2020 - 01.2023
Job overview
- As a Supervisor Concierge at Hilton Salwa Beach Resort & Villas in Qatar, I was responsible for overseeing the daily operations of the concierge team and ensuring that guests received exceptional service during their stay
- Managed concierge team provided exceptional guest service
- Maintained high standards of cleanliness, coordinated transportation and reservations, trained new team members in company standards, assisted with resolving guest complaints, Conducted performance evaluations for team members
Hilton Salwa Beach Resort & Villas
Villa Concierge
01.2020 - 01.2023
Job overview
- As a Villa Concierge at Hilton Salwa Beach Resort & Villas in Qatar, I was responsible for providing exceptional service and personalized attention to guests staying in the resort's luxurious villas
- Personalized guest services, coordinated in-villa dining experiences, arranged private excursions, ensured guest satisfaction, Maintained villa cleanliness and organization, Managed villa inventory and supplies
Al Najada Hotel & Apartment
Concierge Attendant
05.2018 - 07.2020
Job overview
- As a Concierge Attendant at Al Najada Hotel & Apartment in Qatar from 2018-05 to 2020-07, I was responsible for providing exceptional customer service and assistance to guests
- This role required me to anticipate and fulfill the needs of our guests, ensuring their stay was comfortable and enjoyable
- My attention to detail and excellent communication skills allowed me to excel in this position, leaving a positive impact on guests and colleagues alike
- Welcomed and assisted guests upon arrival, coordinated transportation and reservations, provided recommendations for local attractions and events, handled guest inquiries and resolved any issues promptly
DoubleTree by Hilton Riyadh
Bell Attendant / Acting Concierge
01.2015 - 01.2017
Job overview
- As a Bell Attendant / Acting Concierge at DoubleTree by Hilton Riyadh, I had the opportunity to provide exceptional customer service to guests from all over the world
- From assisting with luggage to recommending local attractions, I ensured that each guest had a memorable and comfortable stay at our hotel
- Greeted and assisted guests upon arrival, Handled check-in and check-out procedures
- Provided concierge services such as booking tours and transportation
- Maintained a clean and organized lobby area
Hyatt Regency Gurgaon (Pre-Opening)
Guest Service Officer (Concierge)
01.2013 - 01.2014
Job overview
- As a Guest Service Officer (Concierge) at Hyatt Regency Gurgaon (Pre-Opening), I was responsible for providing exceptional customer service to hotel guests
- This role required me to anticipate and fulfill their needs, assist with reservations and recommendations, and handle any inquiries or concerns they may have had
- I also played a key role in ensuring a seamless and memorable stay for all guests
- Assisted guests with reservations and recommendations
- Provided exceptional customer service
- Handled inquiries and concerns promptly
- Contributed to an overall seamless guest experience
Hyatt Regency Kolkata
Bell Attendant
01.2007 - 01.2013
Job overview
- As a Bell Attendant at Hyatt Regency Kolkata, I was responsible for providing exceptional customer service and assistance to hotel guests
- This role required me to maintain a professional and welcoming demeanor at all times while handling guest luggage, delivering packages, and providing information about hotel amenities and local attractions
- Greeted and welcomed guests upon arrival, Assisted with guest luggage and belongings
- Provided information about hotel services and nearby attractions
- Maintained cleanliness of lobby area, Organized and delivered guest packages
- Communicated effectively with other hotel departments
Hyatt Regency Kolkata
Valet Attendant
01.2004 - 02.2007
Job overview
- As a Valet Attendant at Hyatt Regency Kolkata, I had the privilege of providing exceptional service to guests from 2004-08 to 2007-02
- This role allowed me to utilize my excellent communication and customer service skills, as well as my attention to detail, to ensure each guest's experience was seamless and enjoyable
- Greeted and assisted guests with parking and retrieving their vehicles
- Maintained cleanliness and organization of valet area
- Managed high volume of vehicles in a fast-paced environment
- Trained new valet attendants on procedures and customer service standards
Education
University of Kolkata
B. Com
01.2003
University Overview
Skills
- Problem-solving
- Teamwork
- Communication
- Adaptability
- Leadership
Languages
English
Hindi
Bengali
Arabic
Urdu
Hobbies and Interests
Hobbies and Interests
- Reading
- Fishing
- Video games
- Cooking
- Traveling
- Swimming
- Bike riding
Awards
Awards
- Team Member of the month, 2019
- Team Member of the month, 2022
- Top Hilton Honors Enroller, 2022
Timeline
Assistant Manager Concierge
Caravela Beach Resort
05.2024 - Current
Concierge Supervisor
Hilton Salwa Beach Resort & Villas
01.2020 - 01.2023
Villa Concierge
Hilton Salwa Beach Resort & Villas
01.2020 - 01.2023
Concierge Attendant
Al Najada Hotel & Apartment
05.2018 - 07.2020
Bell Attendant / Acting Concierge
DoubleTree by Hilton Riyadh
01.2015 - 01.2017
Guest Service Officer (Concierge)
Hyatt Regency Gurgaon (Pre-Opening)
01.2013 - 01.2014
Bell Attendant
Hyatt Regency Kolkata
01.2007 - 01.2013
Valet Attendant
Hyatt Regency Kolkata
01.2004 - 02.2007
University of Kolkata
B. Com
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