Pankaj Singh
Technical Trouble Shooting
Kolkata
Summary
Strategic executive with 4 years of experience across diverse industries. Drives revenue growth and builds talented teams. Innovative and forward-thinking leader.
Visionary executive with progressive technical background and record of accomplishment. Brings focus on growth, confidence in decision-making and expertise in leading organisations through periods of change and development. Articulate and driven with top strengths in relationship-building, planning and operational problem-solving.
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Responsible technical Support Executive, passionate about delivering outstanding quality and service. Offering 4 years of experience in industry with history of recognition for performance.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Recruiter
True Finance
06.2024 - 08.2025
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
Tution Teacher
Self Employed
06.2018 - 12.2022
Executive
Vodafone
01.2015 - 08.2017
- Delivered high level of service to customers in effort to build upon future relationships.
- Formed and sustained strategic relationships with clients.
- Drafted reports to discuss developments and issues during board meetings.
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
Technical Support Engineer
Limtex
12.2009 - 07.2010
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Provided clear and concise step-by-step technical support to guide clients.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Helped customers set up new systems, applications and software.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Used remote access to navigate and link to customer computers.
Technical Support Engineer
Pecon Software Limited
11.2008 - 11.2009
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Provided clear and concise step-by-step technical support to guide clients.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Helped customers set up new systems, applications and software.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
Education
Bachelor of technology in information technology - Information technology
Orrisa engineering college
BhubaneswarBachelor of Science - Science
DAV Koylanagar
DhanbadSkills
Prospecting
Accomplishments
- Advanced from technical Support Executive to senior technical Support quickly as result of highly skilled customer service and goal achievements.
Languages
1,A1,2,A2
Interests
Cricket
Football
Hockey
Music
Film
Timeline
Recruiter
True Finance
06.2024 - 08.2025
Tution Teacher
Self Employed
06.2018 - 12.2022
Executive
Vodafone
01.2015 - 08.2017
Technical Support Engineer
Limtex
12.2009 - 07.2010
Technical Support Engineer
Pecon Software Limited
11.2008 - 11.2009
Bachelor of technology in information technology - Information technology
Orrisa engineering college
Bachelor of Science - Science
DAV Koylanagar