Pankaj Singh

Strategic Regulatory Leadership

• Regulatory Liaison: Represented the firm in multiple IFSCA-led working groups, providing expert input on evolving frameworks, and maintaining transparent, high-level communication with governing bodies.
• Compliance Infrastructure: Engineered a robust risk and compliance framework, implementing policies and SOPs, and 100% accuracy in periodic regulatory returns and filings.
• Managing relationships with regulators, maintaining open lines of communication to ensure transparent operations.

Operational Governance and Product Strategy

• PSP Operational Readiness: Directed the technical and regulatory benchmarking for a cross-border Payment Service Provider (PSP), ensuring continuous alignment with stringent IFSCA licensing requirements.
• Internal Controls & Audit: Established rigorous monitoring systems for AML/KYC and transaction reporting; successfully led internal and external audits to validate the integrity of the firm's compliance posture.

Organizational Excellence

• Risk Mitigation & Reporting: Streamlined internal reporting processes, enhancing efficiency in risk management, and ensuring the timely execution of all statutory obligations.
• Executive Advisory: Providing expert guidance on complex regulatory shifts, enabling data-driven decision-making at the executive level for upcoming business implementations.

• Designed and implemented compliance frameworks for UPI-TPAP and product-specific domains, such as Co-Branded Cards and Lending.
• Facilitated interaction between product and business teams, ensuring compliance integration across the product lifecycle.
• Responsible for analyzing and reviewing new features in applications, and providing regulatory sign-offs where necessary.

Regulatory & Compliance - Spearheaded the organization's risk and compliance functions, establishing effective collaboration with multiple banking partners, and financial regulators.

• Provided strategic advice and guidance on the interpretation of compliance issues, ensuring alignment with organizational policies, and regulatory requirements.
• Conducted thorough research and implemented robust systems to support compliance initiatives, while regularly updating and maintaining reporting frameworks.
• Delivered monthly and quarterly compliance dashboards to senior leadership, enhancing visibility into risk and compliance metrics.

AML Lead – Managed the entire Anti-Money Laundering (AML) process, from identification to mitigation, ensuring compliance throughout.

Business & Product Compliance – Facilitated collaboration between product and business teams to align new features and business processes with compliance requirements.

Product Audit – Conducted detailed analyses and reviews of new application features, providing regulatory sign-offs as required to ensure compliance.

• Demonstrated exceptional proficiency in managing inspections and audits, achieving consistently positive outcomes.
• Led issue-specific investigations in response to concerns raised by business leaders, delivering actionable insights and resolutions.

• Compliance Manager - Managed regulatory and compliance functions for the organization, liaising effectively with multiple partner banks.
• AML Manager – Developed and deployed an AML tool with advanced rules and thresholds, streamlining end-to-end AML checks, and transaction monitoring processes. Ensured timely and accurate submission of Suspicious Transaction Reports (STRs) to the partner bank, maintaining full regulatory compliance.
• Product risk - Co-created products, along with program management, to ensure new products launched are in compliance with regulatory and legal requirements.
• Regulatory reporting: Reported all RBI filings on time, as prescribed under PPIMD.

• Regulatory & Compliance - Managed payment aggregator compliance and ensured timely reporting of all regulatory filings.
• AML & KYC Lead - Responsible for overseeing AML-related processes, including transaction monitoring and filing STR reports to the FIU and the Bank. Conducted KYC profile audits, ensuring compliance with RBI guidelines, and maintaining the highest levels of quality.
• Risk and fraud management - Responsible for aligning operations and strategy in line with regulatory norms to minimize exposure to regulatory and fraud risk.
• Set up regulatory and risk reporting mechanisms for the payments regulator, and facilitated all regulatory audits.
• Aligned operational strategy to regulatory norms, reducing fraud risk by 30%.

• Monitoring and Analysis - Monitored and analyzed fraud trends by reviewing transaction and account patterns, reducing instances of friendly fraud, and account takeovers.
• Competition benchmarking – Conducted competition benchmarking to refine processes and improve communication strategies.
• Data Analytics - Designed predictive models based on historical data trends to identify root causes for productivity and behavior anomalies.