Pankaj Singh
Kolkata
Summary
Seasoned hospitality professional with expertise in concierge, guest relations, and luxury resort operations across India, Qatar, and Saudi Arabia. Led concierge teams to deliver personalised guest experiences, coordinated transportation and reservations, and resolved guest concerns while upholding high service standards. Strong foundation in luxury hotels and villa operations within pre-opening environments.
Overview
4
4
Languages
22
22
years of professional experience
Work History
Chief Concierge
The Residency Signature
Madurai, TN
05.2026 - Current
- Supervised concierge staff to ensure delivery of high-quality personalised guest experiences in luxury hotel environment.
- Managed guest relations, resolving complaints promptly to enhance overall guest satisfaction.
- Coordinated with housekeeping, transportation and reservations for seamless service delivery, improving guest satisfaction.
- Develop and implement training programs for new concierge employees to uphold company standards.
Assistant Manager - Concierge
Caravela Beach Resort
Goa
05.2024 - 04.2026
- Supervised concierge staff to provide personalised guest experiences in luxury hotel environment, fostering guest loyalty.
- Managed guest relations, resolved complaints promptly and improved overall guest satisfaction through attentive service.
- Coordinated with housekeeping, transportation and reservations to ensure seamless service delivery, enhancing operational efficiency.
- Develop and implement training programmes for new concierge employees to uphold company standards.
Villa Concierge Supervisor
Hilton Salwa Beach Resort & Villas
Qatar
01.2020 - 01.2023
- Led concierge team to provide personalised guest experiences, enhancing overall satisfaction.
- Coordinated transportation and reservations while ensuring high service and cleanliness standards. contributing to seamless guest experiences.
- Resolved guest complaints and conducted performance evaluations, fostering team development and improving service quality.
- Trained new team members on company standards and service procedures.
Villa Concierge
Hilton Salwa Beach Resort & Villas
Qatar
01.2020 - 01.2023
- Delivered personalised guest services, coordinating in-villa dining experiences to enhance guest enjoyment.
- Arranged private excursions, ensuring guest satisfaction through tailored experiences.
- Maintained villa cleanliness and organisation while managing inventory and supplies to ensure operational efficiency.
Concierge Attendant
Al Najada Hotel & Apartment
Qatar
05.2018 - 07.2020
- Welcomed and assisted guests, ensuring a positive first impression.
- Handled guest inquiries and resolved issues promptly, leading to increased guest satisfaction.
- Coordinated transportation and reservations, enhancing guest convenience and experience.
- Provided recommendations for local attractions and events.
Bell Attendant / Acting Concierge
DoubleTree by Hilton
Riyadh, Saudi Arabia
01.2015 - 01.2017
- Coordinated concierge services for tour and transportation bookings, ensuring guest satisfaction.
- Welcomed guests upon arrival and facilitated seamless check-in/check-out process.
- Sustained a clean and organised lobby area to enhance guest experience.
Guest Service Officer - Concierge
Hyatt Regency Gurgaon (Pre-Opening)
Gurgaon, India
01.2013 - 01.2014
- Delivered prompt, exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Cultivated positive guest interactions throughout stay to ensure satisfaction and comfort.
- Coordinated reservations and provided tailored recommendations to enhance guest experiences.
Bell Attendant
Hyatt Regency Kolkata
Kolkata, India
01.2007 - 01.2013
- Greeted guests and assisted with luggage, enhancing their arrival experience by providing information on hotel services and nearby attractions.
- Ensured cleanliness of lobby area, creating a welcoming environment for guests.
- Coordinated delivery of guest packages and collaborated with hotel departments to ensure timely and efficient service.
Valet Attendant
Hyatt Regency Kolkata
Kolkata, India
08.2004 - 02.2007
- Facilitated seamless guest experience by efficiently parking and retrieving vehicles.
- Managed a high volume of vehicles in a fast-paced environment.
- Coached new valet attendants on procedures and customer service standards to enhance service quality.
- Ensured valet area remained clean and well-organised for optimal guest satisfaction.
Education
Bachelor of Commerce (B.Com) -
University of Kolkata
India01-2003
Skills
- Guest experience management
- Guest relations
- Customer service
- Staff training
- Team leadership
- Leadership
- Effective communication
- Problem-solving
- Adaptability
Languages
English
Advanced
C1
Hindi
Advanced
C1
Bengali
Advanced
C1
Arabic
Intermediate
B1
Interests
- Reading
- Fishing
- Cooking
- Traveling
- Swimming
- Bike Riding
- Video Games
- Football
Accomplishments
- Concierge Workshop(UICH Les Clefs d’Or (2013)
- Team Member of the Month (2019)
- Team Member of the Month (2022)
- Top Hilton Honors Enroller (2022)
Timeline
Chief Concierge
The Residency Signature
05.2026 - Current
Assistant Manager - Concierge
Caravela Beach Resort
05.2024 - 04.2026
Villa Concierge Supervisor
Hilton Salwa Beach Resort & Villas
01.2020 - 01.2023
Villa Concierge
Hilton Salwa Beach Resort & Villas
01.2020 - 01.2023
Concierge Attendant
Al Najada Hotel & Apartment
05.2018 - 07.2020
Bell Attendant / Acting Concierge
DoubleTree by Hilton
01.2015 - 01.2017
Guest Service Officer - Concierge
Hyatt Regency Gurgaon (Pre-Opening)
01.2013 - 01.2014
Bell Attendant
Hyatt Regency Kolkata
01.2007 - 01.2013
Valet Attendant
Hyatt Regency Kolkata
08.2004 - 02.2007
Bachelor of Commerce (B.Com) -
University of Kolkata