Pankaj Singh
Noida
Summary
Dynamic and skilled Team Leader at iEnergizer with a proven track record in data analysis and employee coaching. Successfully developed KPIs that enhanced team performance and fostered a culture of continuous improvement. Adept at conflict resolution and recruitment, driving operational excellence while ensuring safety compliance in all processes.
Overview
6
6
years of professional experience
Work History
Team Leader Ops
iEnergizer
Noida
12.2018 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Collaborated with other departments to ensure alignment of goals across teams.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Education
B.Com -
School of Open Learning
Delhi University 12-2017
Skills
- Data analysis
- Knowledge of Quality Metrics
- Microsoft Excel
- Google slides
- Zendesk
- Jira
- Okta
- Outlook
- Atlassian
- Slack
- Technical proficiency
- Performance evaluation
- Employee coaching
- Recruitment processes
- KPI development
- Conflict resolution
- Project management
- Decision making
- Staff training
- Onboarding and orientation
- Client communication
- Technical support
Timeline
Team Leader Ops
iEnergizer
12.2018 - Current
B.Com -
School of Open Learning