PANKAJ SINGHAL - ELECTRONICS ENGINEER - SAMSUNG INDIA ELECTRONICS PVT LTD

Summary

Quality Expert with extensive 26 years experience in different consumer electronics products like CRT/LCD/LED display devices, Refrigerator/Washing Machine/Air Conditioner/Microwave Oven home appliances. Proven background of Local & Global suppliers process stabilization with six sigma methodology and technique. Supplier development with First Time Right concept to support seamless supply chain. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail.

Overview

26

years of professional experience

6

years of post-secondary education

5

Certifications

Work History

SENIOR PROFESSSIONAL: PARTS QUALITY ASSURANCE

SAMSUNG INDIA ELECTRONICS PVT LTD

NOIDA

04.1997 - Current

Develop quality plan during new product launch as per design & product requirement and subsequent execution in supplier process.
Develop 30 New Suppliers validating potential risk in process & system.
Specify Quality requirements of New Parts to suppliers as per application & usage.
Secure self-quality guarantee system of partners during mass production to stabilize production process & Market Quality.
Propose development and testing improvements to positively impact usability, function and performance.
Plan activities to guarantee parts during quality issues in partners process.
Assured consistent quality of production by implementing and enforcing automated practice systems.
Prior Quality Management technique incorporation to improve quality.
Post Management of Quality issues to prevent re-occurrence with adequate history and measures .
Monitor activities and supporting systems to meet compliance regulations.
Minimize Risk factors for Quality related expenses ( accident , incident , compensation , RMA resulted due to parts)
Improve Part quality level beyond end Customer expectations.
Create Platform for Supplier Evaluation & Improvement.
Optimize Test items to ensure Parts Quality for life time.
Develop New Process & strategies to meet Organizational goal "Big Y"
Determine department Rule, Process & Work Instructions.
Apply coaching techniques and tools to support managers and team members in improving performance.
Schedule quality meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Monitor staff (40+) organization and suggested improvements to daily functionality.
Collaborate with audit clients and action owners to apply root cause analysis guidance and establish effective corrective actions.
Conduct evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
Execution plan of Global guidelines from Parent group.
Benchmark best processes among other subsidiaries overseas supplier.
Auditor/ Auditee for Internal & External Certification Audits
Handle Market Quality claims with Local & Global Suppliers to minimize losses.
Organize and maintain work environment as per EHS guidelines (Environment , Health & Safety)

Education

B.Tech in Electronics & Telecommunication (LE) -

JRN Rajasthan Vidyapeeth University

Udaipur, Rajasthan

06.2009 - 07.2012

3 Year Diploma in Electronics & Communication Engg -

State Board of Technical Education Haryana

Chandigarh

06.1993 - 07.1996

Skills

Six Sigma Methodology

Statistical Data Analysis & Management

Cross Functional Collaboration

Regulatory Compliance

Risk Assessment

Supplier Process & System Auditing

Product Testing & Validation

Field Quality Improvement

Quality Measurement

Customer Issue Handling

COPQ Analysis & Improvement

Loss Claim Management

Identifying Critical factors of Quality

Quality Index Management

Technical Writing

Root Cause Analysis

Management Reports & Presentations

Certification

Six Sigma Green Belt

Projects & Achievements

Local Supplier development and approval for Display product, Refrigerator, Washing Machine & Aircon during Plant Set up in India
Samsung 2nd Plant successfully Set up in Chennai for display products.
High Value Market defective In Warranty Parts RMA Process Set Up (SVC/ Factory/Supplier).
Out of Warranty Parts Repair Centre to reduce Q-Cost (PBA & Panel)
Parts Packaging & Logistics Cost reduction (Packing design change)
Import Parts Logistics damage Improvement (Container Stuffing Method)
BOM Cost Optimization: BOM vs Physical Product matching
Compressor new line stabilize in 3 months period (Co-Work with supplier)
Injection Parts Flash Free Production at suppliers.
Loss Claim Process module setup with Supplier (Registration, Agreement, Payment, Finance Acknowledgement)
New Insp. Method Implement at Supplier (Target Sampling; Data based Selection of Risk Lots)
Part-Q Activity to access Risk and applicable measures before Initial Lot Supply.
Resolve Parts design/Compatibility failures in different Products at Global Platform (CRT TV : Display OSD & Picture discoloration; LED TV : Speaker Coil Short & Dust Patch; Ref: Pipe Joint gas leak
Semiconductor life enhancement thru ESD/EOS condition Improvement (PBA Defect below 100 PPM)
Ergonomics measures in supplier process to improve quality & productivity.
Self Product Assy concept to acknowledge the parts criticality.
Parts handling defect scrap cost improvement thru cost awareness at user level.
Unification of Parts Specs (CTQ & Tolerances)

Timeline

Lead Auditor (ISO 9001: 2008) ; BSI

06-2014

Indian Environmental, Occupational Health & Safety Legislation; EQMS India

06-2014

B.Tech in Electronics & Telecommunication (LE) -

JRN Rajasthan Vidyapeeth University

06.2009 - 07.2012

Lean Sigma

02-2009

Six Sigma Black Belt

12-2006